Customer Success Manager

hace 4 semanas

Barcelona, España Noatum HOLDINGS A tiempo completo

Noatum es una multinacional líder en servicios marítimos, logísticos y portuarios reconocida por sus más de 50 años de actividad, su excelencia en el servicio y su personal especializado.

Noatum ofrece servicios tanto a armadores y operadores de buques como a exportadores e importadores y se encuentra presente en 26 países contando con una sólida presencia en Norte América, Sudamérica, Europa, Norte de África, Golfo Arábigo y Asia.

En la actualidad contamos con más de 4.400 colaboradores/as que con su entrega y dedicación contribuyen en su día a día a que Noatum sea uno de las empresas más reconocidas de su sector.

Desde Noatum te animamos a que te unas a nuestro proyecto

Actualmente buscamos incorporar a un/a Customer Success Manager con experiência previa demostrable. Se ubicará en nuestras oficinas de BCN - Autoterminal. El/la Customer Success Manager, reportando directamente a la Dirección General, será responsable de garantizar la excelencia en el servicio ofrecido a los clientes en las operaciones logísticas y en los servicios de valor añadido proporcionados por nuestra terminal portuaria especializada en carga rodada. Esto incluye la carga y descarga de vehículos desde buques, camiones y trenes.

**Principales funciones**:

- Supervisar y optimizar los servicios prestados por la terminal portuaria para asegurar la máxima calidad y eficiencia en todas las operaciones, incorporando soluciones digitales y sostenibles.
- Gestionar las peticiones de los clientes, ofreciendo soluciones logísticas personalizadas en el transporte de carga rodada (vehículos) y garantizando su satisfacción en términos de plazos, calidad de entrega y rentabilidad.
- Establecer y mantener relaciones sólidas con clientes y transportistas, aplicando habilidades de negociación y resolución de conflictos para lograr soluciones ganar-ganar.
- Brindar una atención excepcional a los transportistas involucrados en el proceso de retirada de vehículos, facilitando una experiência eficiente y fluida.
- Gestionar adecuadamente las formalidades aduaneras de nuestros clientes, asegurando el cumplimiento normativo y agilizando los procesos mediante herramientas digitales.
- Garantizar un servicio de excelencia en el centro técnico, donde se realizan servicios de valor añadido a los vehículos, incorporando prácticas innovadoras y sostenibles.
- Coordinar y mejorar las diferentes áreas implicadas en el servicio—Key Account Manager, atención a transportistas, aduanas y Centro Técnico—para ofrecer un valor añadido y una experiência superior a nuestros clientes.
- Establecer y supervisar los indicadores clave de rendimiento (KPI) en los procesos de aduanas, atención a transportistas y servicios técnicos, identificando y resolviendo desviaciones en aspectos como tiempos de servicio, número de entregas y producción diaria.
- Aplicar una persistencia amable en la consecución de objetivos, asegurando que las metas se alcancen de manera efectiva y manteniendo relaciones positivas con todas las partes involucradas.
- Mantenerse actualizado/a sobre las tendencias del sector, incluyendo la adopción de tecnologías emergentes como inteligencia artificial y prácticas sostenibles.

**Se ofrece**:

- Posición estable.
- Formación continuada gracias a nuestra Universidad Corporativa.
- Tarde libre el día de tu cumpleaños.
- Excelente ambiente de trabajo en un entorno multidisciplinar y multicultural.

**_ En Noatum garantizamos la igualdad y no discriminación por razón de sexo, raza, religión, discapacidad, género, edad y orientación sexual en nuestros procesos de selección, para obtener un mejor aprovechamiento de las capacidades de las personas en toda su diversidad, evitando cualquier tipo de discriminación._**

Requisitos mínimos
- Experiência de 5 años en operaciones logísticas portuarias o plantas de producción o almacenes.
- Titulación en Ingeniería Industrial o campo similar, con enfoque en logística portuaria.
- Inglés B2.
- Se valora formación en gestión de proyectos y conocimientos en tecnologías emergentes y sosetnibilidad aplicadas a la logística portuaria.

**Skills**:

- Capacidad analítica.
- Habilidad para trabajar en un entorno dinámico.
- Capacidad de mejora continua para eficientar las operaciones logísticas del puerto.
- Capacidad de organización y planificación.
- Capacidad de resolución de problemas.
- Orientación al cliente.
- Visión estratégica.
- Creatividad e innovación.
- Proactividad.
- Orientación a resultado.

**Detalles**
- CATEGORÍA
- Compras, logística y almacén
- SUBCATEGORÍA
- Distribución y logística
- SECTOR
- Transporte y mensajeria
- JORNADA LABORAL
- Completa
- NIVEL PROFESIONAL
- Empleado
- DEPARTAMENTO
- Transporte

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