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Spanish Customer Service Representative
hace 4 meses
Do you love Google products?
Teleperformance Spain is looking for Spanish Customer Service Representatives full-time in Barcelona.
**Responsibilities**
- Provide frontline service to customers and route their calls to the appropriate department.
- Provide a friendly and efficient service in answering customer queries.
- Ensure agreed KPIs are met.
- Perform duties in a compliant manner in accordance with policies and procedures.
- Develop and maintain a working knowledge of our products.
**Requirements**:
- Spanish native speaker
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive, can work with mínimal supervision
**Benefits**:
- Full-time contract, 39 hours/week, Monday to Friday.
- Competitive salary.
- This is a Hybrid working model in Barcelona.
- Competitive Benefits package
- Bi-weekly, monthly or quarterly contests
- 1 week of initial training
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
**Job Types**: Full-time, Permanent
Work Location: One location
