Patient & Customer Service Representative (Iberia)
hace 6 meses
**_About Abbott_**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**_Working at Abbott _**
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position**:Patient & Customer Service Representative (Iberia, Spain & Portugal)**
**_ MAIN PURPOSE OF ROLE_**
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
**_ MAIN RESPONSIBILITIES_**
- Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
**_ EDUCATION & COMPETENCIES_**
- Bachelor’s degree in medical/electrical/mechanical technology is preferred or working experience in a similar position. (Specialist Technical Support - Remote Care Technical Support)
- Track record as a technical specialist or customer service specialist in our industry or equivalent
- Successful engagement with customers
- Excellent verbal and written communication skills in English C1, Portuguese C1, no mandatory
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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