Field Service Engineer

hace 6 meses

Barcelona, España Radiometer A tiempo completo

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The **_Field Service Engineer_** for Radiometer conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

A unique opportunity to work in the field of medical technologies, where knowledge sharing, and professional respect combine to make it both fun and meaningful to go to work. Both working in Galicia, Spain and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development, and a wide range of staff benefits.

This position is part of the **Radiometer Iberica Service Department** located remotely in **Galicia, Spain**. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. If you thrive in an amazing role and want to work to build a world-class service organization—read on.

**In this role, you will have the opportunity to**:

- Provide installation support, maintenance, modification and/or repair on our analyzers and IT solutions
- Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations
- Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Company policies
- Employ DBS tools to continuously improve Radiometer Service capabilities

**The essential requirements of the job include**:
"Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process.

However, we believe that the following formal qualifications will improve your chances of success:

- Background in engineering or related field.
- Spanish fluent and English professional.
- Manage IT tools, software skills, CRM and office (excel, word, power point).
- Post Sales Service experience.

**It would be a plus if you also possess previous experience in**:

- Knowledge of the health/hospitals or medical sector.
- SQL, Programming and Database knowledge, Mirth.
- Electronics troubleshooting experience.

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance to eligible employees.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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