Billing Administrator

We have exciting permanent opportunities to join Cigna as a Billing Administrator / Broker Support where you will be part of our Global Team supporting clients from across the world. Working 39 hours/week during office hours, you will initially be working from home until it’s safe to return to our Madrid office and move to a hybrid model of work from home/office.

**The Position**:
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.
The Premium Billing/Broker Support Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all GEH business lines. You will also be required to provide accurate and timely maintenance of BROKER information and issuing commission statements in accordance with the agreed frequency.

**Main Duties / Responsibilities**:
Review and set up groups within our administration and billing system
Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
Engage with clients to build relationships and educate
Investigate any queries with invoices, working across departments and IT if necessary
Provide reports on invoicing, commissions, credit control as required
Ensure accurate and timely settlement of commission due to brokers
Ensure all legal, compliance, and internal procedures are followed
Proactively manage workload to remain within turnaround times
Maintain accurate files for each client in respect of related products, coverage and contacts.
Review and set up all Agency details on system checking license number against relevant authority (country or region).
Preparing and issuing manual monthly statements, manually typing where intervention is required making the statement easier to read for the broker. Re issuing statements on request
Issuing terms of business (TOB’s) to all brokers at renewal time
Processing manual/and returned commission when required to do so
Investigation into missing commission, statement claw backs, change in agency details received from brokers in all regions liaising with all departments to ensure a full response and details explanation is provided to the broker
Liaising with finance re the payment of out of cycle payments, making sure that all paperwork is fully completed and filed accordingly
Working closely with legal on terms of business for brokers in different language i.e. French or German

**Skills and Experience Required**:
Must have excellent numeric and analytic skills and have excellent problem solving abilities
Strong interpersonal skills with excellent written/verbal communication skills
Invoicing/billing/administration experience preferred but not essential
Educated Higher Grade standard (Mathematics and English) preferred
PC literate - Solid knowledge of IT packages including Excel and Word
Ability to meet team targets
Attention to detail, with high level of accuracy
Ability to work under pressure
Customer focused with the ability to identify customer needs
Ability to work productively in an extremely focused, concentrated and pressurized environment
Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity