Field Service Engineer

hace 3 semanas

Madrid, España Elekta A tiempo completo

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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

Location: Madrid

We don’t just build technology. We build hope.
- We are a company focused on the radiotherapy area and we are looking for a field service engineer to join our dynamic team. Here at Elekta, you will make a difference working in state-of-the-art equipment and software to assure that our customers focus their time on fighting cancer and build hope to their patients

What you’ll do at Elekta
- The Field Service engineers are responsible for the installation and servicing of all Elekta products in Southern Spain, specifically providing support in the area of Andalucia, Región de Murcia and Comunidad Valenciana. Ideally the job holder will live in or around the Madrid area. Engineers are informed by the Service Team Leader which work needs to be undertaken and are then expected to work under their own initiative to complete the tasks appointed. If necessary, problems or issues are escalated to the Local Elekta office.
- Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office in Madrid or from a remote location.
- Technically the work involves a very diverse skill set including fault finding complex electronic systems down to component level, HT and RF power generation, vacuum systems, water systems, pressurized gas systems, mechanical assemblies, and adjustment of the radiation beam to achieve the required output specification.
- All work is to be carried out in accordance with Elekta’s safety instructions and procedures. Any issues or problems that may adversely affect Elekta, the product, its ongoing reliability, or the safety of any personnel must be reported to the Service Team Leader in a timely manner.
- Training and assessment are carried out both in the classrooms at Crawley (UK) and on site as necessary. Engineers will not be deemed to be competent to install or maintain a product until the Service Team Leader has confirmed that the relevant competences and skill have been achieved. Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Team Lead accordingly.

Upon completion of any work on site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.
- The individual in this team is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
- Ideally you will speak Spanish & English.

The right stuff- Being able to find and repair at board level & below.-
- Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.-
- Work as required at times and locations dictated by the needs of the customer and Elekta.-
- Provide feedback to the Service Team Leader any problems, solutions or opportunities which may need to be communicated to other parties.-
- Carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.-
- Install without supervision all systems within the product portfolio to the required specification and within the project timescales.-
- Identify and implement improvements that enhance the customer’s satisfaction with Elekta.What you bring- Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.-
- Highly motivated, dynamic, have good leadership skills & be a good problem solver.-
- Strong customer focus and excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.-
- Excellent communicator skills are a must, as are written and verbal output shall be concise and accurate.-
- Minimum bachelor’s degree in a related engineering discipline.Experience in a service environment.-
- Clean Driving License.-
- Must be prepared to travel when required (trainings out of the country and occasional multi-days interventions or travels outside Spain).What you’ll get
- In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the be

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