Customer Service Agent: English

hace 6 meses

Madrid, España FeverUp A tiempo completo

Hi, we're Fever
We're excited you are checking out this job offer.

We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.**

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

**About the role**:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you

**INFO: The Schedule for the night-shift position is 00 am to 8:00 am (5 days/week) with 30 minutes of break.**

You will be expected to:

- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Work schedule: 00:00m - 8:00 am with 30 minute break

**About you**:

- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High English level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.

This role is located in** Spain.**

**Benefits & Perks**
- Home office
- Great work environment with a young, international team of talented people to work with
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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