IT Support Engineer

hace 3 semanas


Valencia, España NewCo Communications A tiempo completo

NewCo Communications is a Belgium-founded contact center, specialized in Customer Service. We operate from Spain (Barcelona & Valencia) and Morocco (Casablanca). To support the growth in our Valencia office, we are looking for an IT coordinator with experience in providing 1st nd-2nd IT support. If you are able to work independently as well as in a team, and your English level is advanced, then this is your chance to strengthen our growing IT department
**Requirements**:
As an IT Support coordinator, your responsibilities include:

- Basic network support
- Monitoring network performance
- Provide local and remote end user support (B2C)
- Administration and deployment tasks in Azure Active directory and Intune
- Avoid and follow up on security breaches
- Participating in technical projects
- Generate documentation
- Maintaining a strong customer relationship

**Requirements**:

- Experience in providing 1st nd -2nd level support preferably in a cloud solution
- Advanced MS Office and MS Windows OS knowledge
- Good knowledge of Active Directory is a pro
- Analytical mindset and a proactive attitude
- Strong communicator (both verbally and written)
- Service minded and able to handle conflicts in a constructive manner
- Solution-oriented approach without losing eye for detail
- Motivation to contribute to our customer satisfaction and business success
- Excellent level of English (both written and spoken)
- Experience as 1st -2nd level IT support employee
- IT degree or certificates like MCSA are a plus

**Benefits**
- Tax-free benefits as Ticket restaurant, Ticket transport, Health insurance,...
- A fun and friendly work environment with an open atmosphere
- Free Spanish language classes
- Competitive salary
- 23 holidays per year and compensation for worked local Bank Holidays
- Several company events per year
- A fun, friendly and people-focused work environment
- Growth opportunities
- Open atmosphere in which employee suggestions and ideas are heard


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