Responsible of managing Customer Orderbook and performance for Spares and Repair processes within EF scope international

Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization

Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams.

Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction.

Lead Internal/External customer meetings to ensure alignment with OD teams activities.

Reporting a clear and reliable orderbook status for the different Campaigns

Follow Order Desk Communication Manual.

Support processes definition optimizing OD performance

Support GODN (Global Ordering Desk Network) implementation and monitor analyst delegation to any local team under Customer scope.

Assist to internal order desk meetings and coordinate any operative issue/activity related to Customer.

Act as OD Main focal point on Customer Programs Meetings and ensure accomplishment of OD actions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Defence and Space SAU

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.