Travel Consultant with German and Amadeus

hace 2 semanas


Barcelona, España Adecco A tiempo completo

Adecco needs a Travel Counselor for an important multinational company dedicated to the travel sector located in Barcelona city:

- Key Responsibilities:
- Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution
- Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer
- Drive revenue promoting preferred suppliers when applicable
- Assistance around travel: Visa, clearance of invoices, refunds/cancellations
- Exceeding expectations in regard to service and quality delivered to clients
- Observing standards/guidelines
- Ability to work in a goal-oriented service environment (KPIS)
- Takes the initiative to assist team members and management

Key Qualifications:
- AMADEUS proficiency in creating air, hotel and car bookings is a must
- Bachelor level degree appreciated
- Native or full working proficiency in German
- Minimum of 2 years´ experience in a similar position within the business travel industry
- Strong customer service skills with orientation on quality

Both excellent written and verbal communication skills- High knowledge of international geography
- Positive and proactive attitude
- Strong problem solving and/or critical thinking skills
- Ability to work on own initiative or as part of a team where required
- Used to working in a multinational environment
- Excellent time management and organizational skills
- Ability to work in a fast-paced and fast changing environment
- Works independently
- Proven ability to handle multiple priorities simultaneously

Offered- Contract directly with the company. Stable position
- Full time contract
- Salary to negotiate



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