New Balance na

hace 6 meses

Barcelona, España CPM International A tiempo completo

Our Client

New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What will you be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
- Developing a sound understanding of the products and services offered by our client
- Becoming an expert on all things New Balance
- Embrace our company values and act as a brand ambassador

**Requirements**:
What skills & experience will you bring to us?

A fluent level of English with exceptional grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving

**Benefits**:
What do we offer?
- Start date: May, 07th
- Contract: Temporary 3 months (1-month probation period) with the possibility to extend
- Part time:  (35 hours/week)
- Working days/Hours: Rotative schedule between Monday and Sunday between 3pm and 12pm
- Salary: 16,153.84 gross/year
- Incentives: Monthly incentives for best QA/productivity
- Holidays: 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid model: 3 days per month from the office / training / events / meetings / rest from home
- Training: 8 days from the office from 3pm to 10pm
- Office location: Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- New Balance online discounts 30% off
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

\#wecare#wearecurious#weachievetogether

  • New Balance na

    hace 3 meses

    Barcelona, España CPM International A tiempo completo

    **Who we are**: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...

  • New Balance na

    hace 6 meses

    Barcelona, España CPM International A tiempo completo

    **Our Client**: **New Balance** - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary...

  • New Balance na

    hace 3 meses

    Barcelona, España CPM International A tiempo completo

    **Who we are**: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...

  • Vendedor (Part-Time) - La Rambla - Barcelona

    hace 5 meses

    Barcelona, España New Balance A tiempo completo

    **Who We Are**:Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders...

  • New Balance na

    hace 2 semanas

    Barcelona, España CPM International A tiempo completo

    **Who we are** CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...

  • Process & Training Analyst - New Balance

    hace 6 meses

    Barcelona, España CPM International A tiempo completo

    **Our Client**: **New Balance** - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. In this role, you will own the...

  • Process & Training Analyst - New Balance

    hace 6 meses

    Barcelona, España CPM International A tiempo completo

    Our Client New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. In this role, you will own the oversight...

  • Asistente De Gerente De Tienda

    hace 5 meses

    Barcelona, España New Balance A tiempo completo

    **Who We Are**:Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders...

  • New Balance NA

    hace 3 horas

    Barcelona, España CPM International A tiempo completo

    New Balance NA / Customer Support with High Level of English (Night Shift)Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International...

  • New Balance na

    hace 6 meses

    Barcelona, España CPM International A tiempo completo

    **Our Client**: New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people...

  • Customer Service Representative

    hace 1 mes

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About the RoleAs a Customer Service Representative for New Balance, you will be responsible for providing exceptional support to our customers worldwide. You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner.Key Responsibilities• Analyze customer problems and offer...

  • Customer Service Representative

    hace 3 semanas

    Barcelona, Barcelona, España CPM International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries. We offer multilingual support to cater to the diverse needs of our markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.We celebrate diversity and foster an inclusive work environment that...

  • Customer Service Representative

    hace 3 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About UsAt CPM International, we have a global presence in over 30 countries. We offer multilingual support to cater to diverse markets worldwide.The OpportunityWe are seeking a skilled Customer Service Representative to join our team in Barcelona, Spain. The successful candidate will work on delivering exceptional customer service and become an expert on...

  • New Balance Customer Service Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalWe are a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome everyone, embracing unique styles and fostering an inclusive workplace where you can...

  • Customer Service Representative

    hace 3 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About UsAt CPM International, we have a global presence in over 30 countries, offering multilingual support tailored to our diverse markets. Our focus on customer service, sales, and technical support solutions enables us to cater to clients worldwide.Our ValuesWe celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace...

  • New Balance Emea Customer Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCpm International is a global company with a presence in over 30 countries, providing multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ValuesWe celebrate diversity, welcoming everyone and embracing unique styles. Our accessible workplace...

  • Customer Service Representative with New Balance

    hace 4 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.New Balance OverviewNew Balance believes that we are born to move, and they are committed to offering the best...

  • New Balance Customer Service Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a global company with operations in over 30 countries. We pride ourselves on providing multilingual support to cater to our diverse markets. Our focus areas include customer service, sales, and technical support solutions for clients worldwide.Our CultureWe celebrate diversity and welcome individuals from all walks...

  • Vendedor (Part-time) - Rambla Cataluña - Barcelona

    hace 4 meses

    Barcelona, España New Balance A tiempo completo

    **OBJETIVO DEL PUESTO**: New Balance es más que una marca de ropa deportiva: somos una familia. Queremos que se unan a nuestro equipo personas que puedan desarrollarse con nosotros al tiempo que continuamos avanzando en nuestro viaje como marca en crecimiento. Nuestras tiendas buscan empleados capaces de atraer, emocionar, educar y entretener a nuestros...

  • Vendedor (Part-Time) - La Rambla Barcelona

    hace 6 meses

    Barcelona, España New Balance A tiempo completo

    New Balance es más que una marca de ropa deportiva: somos una familia. Queremos que se unan a nuestro equipo personas que puedan desarrollarse con nosotros al tiempo que continuamos avanzando en nuestro viaje como marca en crecimiento. Nuestras tiendas buscan empleados capaces de atraer, emocionar, educar y entretener a nuestros consumidores desde el...