Application Support Team Lead

hace 2 meses


Malaga, España Ebury A tiempo completo

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Application Support Team Lead**

**Ebury Malaga - **4 days a week office based working**

**Responsibilities**:
This role requires the ability to develop effective working relationships with colleagues within and beyond Tech Services, in order to ensure that a consistent, high quality service is delivered by the Application Support team. This is a hands-on, fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge and experience.

**Requirements**:

- Excellent verbal and written communication skills
- An active / empathic listener
- Excellent organisational skills with the ability to multitask
- Ability to manage own time effectively and to be prompt and punctual
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
- Has drive, self-motivation and ability to work under own initiative
- Knowledge and understanding of best practice frameworks (eg ITIL) for delivery of IT services
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Ability to produce management information reports from applicable tools
- Experience of developing professional and effective working relationships with customers and key stakeholders
- Experience of delivering a high level of customer service

**Bonus points**:

- ITIL Foundation or higher
- Experience of coaching and/or mentoring staff
- Experience of managing the work of others
- Knowledge and experience of best practice in customer service and/or IT service management

LI-AR1
LI-ONSITE

**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._



  • Malaga, España Unit4 A tiempo completo

    **Company Description**: **What you will do**: As an Application Support Consultant (for Unit4 Talent Management), you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 Talent Management customers in...


  • Malaga, España Derivco A tiempo completo

    Job Profile Summary: JOIN THE TECH REVOLUTION WITH DERIVCO! Are you ready to be part of a global tech business shaping the future of the iGaming industry? With over 25 years of experience fuelling global platforms and payment processing, Derivco has been a game-changer in the iGaming world. We're not just a tech company - we're the engine room behind...


  • Malaga, España Derivco A tiempo completo

    Job Profile Summary: JOIN THE TECH REVOLUTION WITH DERIVCO! Are you ready to be part of a global tech business shaping the future of the iGaming industry? With over 25 years of experience fuelling global platforms and payment processing, Derivco has been a game-changer in the iGaming world. We're not just a tech company - we're the engine room behind...

  • Flutter Team Lead

    hace 2 meses


    Malaga, España Pinch A tiempo completo

    At Pinch | Jobs we're looking for a Flutter Team Lead to join our team. Full-time - Málaga **About the job**: **Responsibilities**: As the Flutter Tech Lead, you will also be responsible for the ins and outs of your team in a broad sense: including the cooperation of the team itself; recruitment & selection; onboarding; well-being of employees; annual...


  • Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Application Support Analyst** **Based in our Ebury Malaga office - 4 days per week in the...


  • Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Application Support Analyst** **Ebury Malaga - **4 days a week office based...

  • Engineering Team Lead

    hace 2 semanas


    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Engineering Team Lead - Trade Engine Domain** **Madrid or Malaga Office - Hybrid: 4 days in the office,...


  • Malaga, España Unit4 A tiempo completo

    **Company Description**: As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams. **What you will do**: - Provide strong leadership and guidance to the team. - Motivate, coach, inspire and develop everyone within the team. - Ensure that support cases are prioritised in line with agreed...


  • Malaga, España Talan A tiempo completo

    **Company Description** Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€.** We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: - ** CONSULTING** in management and innovation...

  • Sales Team Supervisor

    hace 4 semanas


    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment has partnered up with a leading contact centre/BPO provider, delivering exceptional customer service and sales support to top tech industry enterprises. They’re looking for an English-Speaking Sales Team Supervisor, who will lead and manage the sales team to achieve targets and deliver exceptional performance. Responsibilities...

  • Data Migration Team Lead

    hace 3 semanas


    Malaga, España Intrum Justitia A tiempo completo

    Hos Intrum vil du udvikle dig ved at gøre en forskel - på såvel højt plan som i et internationalt miljø. Og dét i en bekræftende kultur, hvor din indsats tæller. At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive and innovative culture. As a market-leading credit management...

  • Data Migration Team Lead

    hace 3 semanas


    Malaga, España Intrum AB A tiempo completo

    At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive and innovative culture. As a market-leading credit management company, Intrum has...

  • Partner Success Manager

    hace 3 semanas


    Malaga, España Anywhere365 A tiempo completo

    Anywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises. **The Role**: **Strategic level**: - Design and execute partner strategy aligned with AW365's mission and vision. - Cultivate strong partner...


  • Malaga, España SD Worx A tiempo completo

    SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**,...


  • Malaga, España Engineers Sourcing A tiempo completo

    **SENIOR** **What will you be doing**: - IT Functional lead of the project - Responsible of get user requirements and decide Calypso functional solution - Collaborate with the rest of internal team using a servant leadership style and leading by example, supporting in coordination role on IT side - Follow internally evolution of the project, developments,...


  • Malaga, España Engineers Sourcing A tiempo completo

    **SENIOR** **What will you be doing**: - IT Functional lead of the project - Responsible of get user requirements and decide Calypso functional solution - Collaborate with the rest of internal team using a servant leadership style and leading by example, supporting in coordination role on IT side - Follow internally evolution of the project, developments,...


  • Malaga, España STANDBY Consultores A tiempo completo

    Our client is a **multinational company** focused on **finding solutions to real problems** using cutting-edge technologies. Integrated in a **multinational holding** composed of **more than 20 companies** from different sectors, its mission is to lead all the technological developments of the group. For the development of their IT Center on the Costa del...

  • IT Cyber Security Lead

    hace 2 meses


    Malaga, España Aratech A tiempo completo

    Description Who are we? We are ARATECH, Lifestyle Technology. A company with more than 10 years of experience in IT and consultancy. The group of professionals working in ARATECH's mission is to offer the best solutions to our clients, working together with them in their Digital Transformation to provide the best advice and establish close advice by...


  • Malaga, España Orchal Ltd A tiempo completo

    **Scope of Work**: As a Break/Fix Network Engineer, you will be responsible for providing on-site support for a Shared location. Your primary focus will be on troubleshooting, repairing, and maintaining network devices, ensuring mínimal downtime and optimal performance. The role requires a proactive approach to handling network issues, with a strong...


  • Malaga, España The Workshop A tiempo completo

    **Who we are***: The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another. **Your...