Senior E-commerce Payment and Risk Manager
hace 2 semanas
At Mad Collective we are proud of our diversity (over 32 nationalities) and believe it is one of the most important contributors to our success. We’re 180+ people energized about our future and enjoying everything a high-growth company has to offer.
We offer a hybrid-remote work schedule that enables you to find the right combination of work-from-home and in-office collaborative time with your team.
Join the collective and go Mad with us
Our Billing Department needs an experienced professional with a well-developed knowledge of the payments ecosystem to lead and manage the Billing, Risk and Fraud strategies together with the Team and take ownership of the billing-related projects.
Main tasks:
- Oversee and manage the chargeback and fraud KPIs, ensure to maintain chargeback level within the thresholds fixed by association; build mitigation and recovery plans when needed;
- Participate to the product and billing system optimization;
- Assess effectiveness of billing strategies to validate expected impact of changes;
- Lead and sucessfully manage the risk and chargeback team and its related activities to reach the highest standards of excellence;
- Monitor credit card processing continuity and identify fraud patterns;
- Maintain efficient KPI reporting and ensure efficient top-down and bottom-up communication;
- Monitor the chargeback dispute process and other revenue-generation projects, coordinating with internal/external partners;
- Assist with the implementation of the company’s Risk and compliance strategy;
- Maintain procedural documentation;
- Suggest improvements to the current billing processes and strategies;
- Lead and act as main point of contact for projects related to company billing and risk prevention;
- Run and oversee ad-hoc billing requests and longer term analysis;
**Requirements**:
- 4-5+ year of relevant experience in roles such as Risk Analyst in a financial service provider, 3rd party fraud provider, e-commerce merchant, or similar is a must;
- Extensive knowledge of the Payment Card Industry and Card Scheme regulations;
- Experience with Chargeback dispute and recovery plan
- 1+ year of experience in customer service environment (considered an advantage);
- Strong leadership, ownership, communication and influencing skills;
- Strong analytical abilities
- Experience in high-risk card-not-present environment is considered a strong advantage;
- Proficiency in performing various analysis, including interpretation of results to non
- technical audience;
- Excellent presentation skills and relationship building skills;
- Ability to work independently and as part of a team;
Soft skills
- Master’s degree, preferably in Finance, Business or related field;
- Complete fluency in English
- written and oral;
- Advance Level of Excel;
- Technology savvy;
- Precision and superb attention to detail;
- Highly proactive, self learner and independent with a positive “Can do” attitude;
**Benefits**
- Private Health and Dental Insurance plan for employees.
- Subsidized gym memberships and fitness classes.
- Monthly internet allowance.
- Working from home setup allowance.
- Company-sponsored Spanish, Catalan, and English classes.
- Sponsored training and development.
- Quarterly company bonus program.
- Top-notch Apple equipment.
- Hybrid-Remote policy and flexible working hours
- Flexible Bank Holidays. Design your own working calendar with a lengthy consecutive vacation day policy.
- Day off for your birthday.
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