Kids Club Attendant

La Residencia is recruiting a Kids Club Attendant to join the team in Deia, a small village in the UNESCO protected Serra de Tramuntana in the West of the island of Mallorca, Spain
GENERAL DESCRIPTION
As a kids club attendant, you are accountable for ensuring that all the kids club activities are done promptly. Your work responsibilities include arranging children's events, maintaining clean toys and equipment, and safeguarding the children. Ideally, you should have a degree or vocational training in an area related to childcare with everyday working experiences. A genuine love for children and an imaginative yet loving mind is crucial for you to qualify for this job.
RESPONSIBILITIES AND TASKS
- Ensure the kids club is kept in a clean, organized, and safe condition overseeing the safety and well-being of all children by conducting regular safety checks and maintaining the equipment.
- Manage the registration process for children and maintain accurate records of attendance
- Develop and maintain positive relationships with parents and guardians providing excellent customer service, answering questions and addressing concerns in a friendly and professional manner. Communicate any issue to the hotel Management.
- Collaborate with other departments, especially with Concierge Dep. to create joint programming and activities and a positive and engaging atmosphere for children.
- Assist with the check-in and check-out process for children.
- Plan and implement a variety of activities and programs for children, including games, crafts, sports, cooking and other educational activities
- Follow established policies and procedures for emergency situations.
- Respond to guest’s inquiries and resolve any issues that may arise.

Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world’s greatest travel adventures. Today, our collection includes one-of-a-kind hotels, trains, river cruises and safari lodges in stunning destinations across the globe. Each has an incredible story to tell.

**You will embody the Belmond Behaviors**:

- Genuine Characters - We are genuine characters and great storytellers.
- Proud Custodians - We are proud of, and protect our products, their environment and heritage.
- Caring Hands and Hearts - We respect and take care of each other, and the communities in which we work.
- Pioneering Mindset - We discover, learn and grow, creating personal journeys.

Are you someone that has a big sense of responsibility and who likes teamwork? Do you have a strong focus on excellence and guest satisfaction, are you emotionally intelligent and able to anticipate guest needs? Are you not thrown off by working in a remote yet beautiful location? Then you are the one we are looking for Join us and help us in working towards our ambition to become the best hotel in Spain.

**Requirements**:
A very dynamic & flexible personality who possesses infinite patience, the qualities of confidentiality and guardian of privacy.
- A minimum of 2 years of experience working with children in a recreational or educational setting.
- Excellent communication, organizational, and interpersonal skills.
- Ability to think creatively and develop engaging activities for children.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Current CPR and First Aid certification.
- Background check and child abuse registry check will be required.
- The role requires the ability to stand, walk, and engage with children for extended periods of time.
- The kids club environment can be noisy and active, and the Attendant must be able to respond quickly and calmly in the event of an emergency
- This job is covering a maternity leave.

**Benefits**:
A working week of 40h, depending on the operational needs with 2 days off per week
- A competitive salary along with excellent benefits
- 2 extra payments per year, prorated according to the duration of the contract
- 35 holidays and 14 public holidays, prorated according to the duration of the contract
- A monthly gasoline allowance
- Participation in the Belmond Discovery programme including complimentary and discounted experiences
- Participation in a employee recognition program
- Annual health assessments
- A company provided uniform
- Duty meals