Consular Officer

Job Description (Roles and Responsibilities) 1

The **British Embassy in Spain** is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a **Consular Officer position in Gran Canaria**.

Deliver first class consular assistance to vulnerable British nationals, with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault. Examples of the support required may include:

- Visiting patients and providing support to emotional families in cases of serious hospitalisation.
- Providing empathetic advice and support to bereaved families, including in cases of murder, suicide or violent/accidental deaths, accompanying to the funeral director/mortuary as required.
- Providing advice to detainees and visiting prisoners.
- Accompanying victims of sexual assault to court, hospital or in their contact with the police.
- Liaise with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as local authorities and charities providing support and assistance to British nationals.
- Support the delivery of the Spain prevention strategy. Activities may include engaging with a variety of local stakeholders and assisting in the evaluation of prevention activity at post.
- Support delivery of projects/change programme’s. Activities may include collation and analysis of information, deadlines, reporting on progress and working with team members across Spain.
- Assist in the preparation/response to possible crisis situations involving large numbers of UK nationals, such as forest fires, flooding, large scale accidents, security incidents etc.
- Provide office support, including isuing of Emergency Travel Documents for UK nationals, dealing with customer enquiries, general adminstration and organising events/meetings as needed.

Essential qualifications, skills and experience 1
- Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances.
- Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Spain, Wider Europe Network and the UK
- Ability to liaise with external stakeholders and manage a range of external relationships.
- Attention to detail, strong analytical perspective and problem solving skills.
- Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills.
- Fluency in both English and Spanish (a minimum of C2 level).
- Good IT skills (use of Outlook, Microsoft suite, Word and Excel essential).
- Based in Las Palmas de Gran Canaria

Desirable qualifications, skills and experience 1
- University degree.
- Experience in a social work or welfare support setting.
- Knowledge of the tourist industry in the Canary Islands.
- An understanding of the issues that British nationals in Spain may face, both visitors and residents.
- Full Spanish driving licence.
- Required behaviours 1- Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing Application deadline 1
- 31 March 2024

Grade 1
- Administrative Officer (AO)

Type of Position 1
- Full-time, Permanent

Working hours per week 1
- 37.5

Region 1
- Europe, Eastern Europe & Central Asia

Country/Territory 1
- Spain

Location (City) 1
- Las Palmas

Type of Post 1
- British Consulate

Number of vacancies 1
- 1

Salary Currency 1
- EUR

Salary 1
- 33,043.38

Start Date 1
- 27 May 2024

Other benefits and conditions of employment 1

This is a full-time for a permanent contract at AO grade level. Normal working hours are 37.5 per week.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Additional information 1

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.
- Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy is committed to employee development and wellbeing and has several initiatives in both areas that benefit staff.