Service Support Engineer

Overview:
The function of the **Service Support Engineer** is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect of the company’s products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective, and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. Working as a member of the Service Team involved in support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation.

**Responsibilities**:

- Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
- Liaise with customers and colleagues in the site planning process prior to installation
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
- Carry out breakdown and planned maintenance at customers’ sites
- Carry out procedures necessary to validate systems to certifiable standards
- Provide technical input to the sales team in non-routine sales cases
- Frequent travel within Spain and Portugal. Some travel to customer sites abroad is also expected, especially within Europe

Qualifications:
Personal
- Outgoing and good at building relationships through inspiring trust and confidence
- A professional image and a very high standard of personal presentation
- Self-motivation and a willingness to work with others towards a shared goal
- The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
- Excel at continual learning in a rapidly advancing technological area.

**Qualifications**:

- A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field
- Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantage
- A solid technical or scientific background gained in industry or academia
- A current driving license valid in Spain and Portugal
- No visa restriction preventing from travel in the USA or EU.

Skills and Experience
- Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
- Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems
- Ability to communicate effectively at all levels with good spoken and written English
- Spanish as a native language. Other European languages will be a plus.