IT Support Analyst
hace 1 mes
**About Ashurst**
Ashurst is a leading international law firm advising companies, financial institutions and public bodies on all matters related to business law. The firm currently has 30 offices in 20 countries and regions, with more than 400 partners and 1,600 lawyers.
**The Madrid office**
The Madrid office is located at Calle Alcalá nº 44 and opened in January 2001. We are around 120 employees, incluiding more than 60 lawyers, of which 15 are partners.
At Ashurst, our strategy is to put inclusion, diversity and belonging (IDB) at the heart of everything we do. Fostering a diverse and inclusive culture where everyone feels a sense of belonging is key to our vision of being the most progressive law firm in the world. It enables us to provide exceptional service to our clients and create an extraordinary place for our people to work.
**Department/Role overview**
This role is required to ensure a professional IT Support service and IT training are provided to the Madrid office.
You will be responsible to deliver the relevant IT trainings of our different systems.
This is a fixed term contract (until end October) to cover a parental leave.
**Hours**
09:00 - 18:30 Monday to Friday
**Main responsibilities**
- Provide 1st line support & 2nd level investigative support of all incidents and service requests of all Ashurst IT systems/services
- IT Training to Madrid staff
- IT support via remote control, telephone support and "At desk"
- Configuration and asset management
- Management/support of pool and permanent laptops and mobile devices
- Management of user administration via Active Directory
- Blackberry UEM support
- Audio Visual support
- iManage 10 support
- Accurate ticket logging of all IT incidents and service requests
- Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies
- 1-2 years experience in a similar role analysing and troubleshooting IT incidents
- High English level (C1)
- Excellent Customer service skills
- Experience in conducting IT training sessions
- Knowledge of building laptops and troubleshooting support issues
- Advanced Office 365 skills & Windows 10 workstation
- Excellent Word troubleshooting skills
- Microsoft Active Directory Administration
- Skype for Business and virtual platforms support (Microsoft Teams/Zoom/Webex)
- Knowledge of audio visual equipment
- Experience in IT Ticketing tools (Service Desk Plus)
- Work in accordance to ITIL processes and procedures
- Excellent verbal and written communication skills
- Flexible approach to role
- Highly motivated, willing to continually update knowledge and skill set
**What we offer**
- Dynamic position in a collaborative and international work environment, participating in projects both locally and globally
- Good working environment
- Temporary full time contract
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