Customer Service for Navigation App
hace 1 mes
Qualität und Service sind in der heutigen Welt das A und O für Unternehmen, um wettbewerbsfähig zu bleiben.Diese berühmte Navigations-App sucht dich, um ihr Team von Kundenservice-Spezialisten in Lissabon zu verstärken
Aufgaben
Deine Aufgaben und dein Einfluss als Kundendienstmitarbeiter werden sein:
- Unterstützung von Nutzern bei Fragen zu ihren Konten und der Plattform im Allgemeinen, etc.
- Bereitstellung der bestmöglichen Antworten und Lösungen für Fragen und Anliegen von Kunden auf die Art und Weise, mit der du dich am besten auskennst: per Telefon, E-Mail oder über soziale Medien
- Ruhige und einfallsreiche Fehlerbehebung bei Kundenanfragen in Bezug auf ihre Kundenerfahrung
- Du stehst in Kontakt mit anderen Abteilungen und leitest die entsprechenden Fälle und Probleme an die zuständigen Abteilungen weiter
- Sicherstellung und Beteiligung am Erfolg deiner Abteilung
Qualifikation
Fähigkeiten, Erfahrungen und Interessen, die du benötigst, um in dieser Position erfolgreich zu sein:
- Deutsch auf muttersprachlichem Niveau und mindestens B2-Niveau in Englisch
- 1 Jahr Erfahrung im Kundenservice in einem Contact Center
- Wissen um den Wert und die Wirkung, die ein gutes Kundenerlebnis schaffen kann
- Du bist ein aufmerksamer Zuhörer, der gerne mit Menschen kommuniziert
- Energie, Innovation und proaktives Arbeiten in schnellem Tempo
- Begeisterung für interkulturelle Kommunikation und den Expatriate-Lifestyle
- Du lebst in Lissabon oder bist bereit, für eine internationale Karriere und Lebenserfahrung nach Lissabon umzuziehen
- Eine gültige portugiesische Arbeitserlaubnis (erforderlich).
**Benefits**:
Was ist für dich drin?
- Wettbewerbsfähiges Gehalt
- Zeitplan: 40 Stunden/Woche in Wechselschichten (Mo-So, 8 Uhr morgens bis 20 Uhr abends)
- Essensgutscheine + Fahrtkostenzuschüsse
- Private Krankenversicherung nach 6 Monaten
- Umzugspaket
- Angenehme und inspirierende Arbeitsatmosphäre in einem internationalen Umfeld
- Die Möglichkeit, Teil eines schnell wachsenden globalen Unternehmens zu sein, das mit weltbekannten Marken zusammenarbeitet
- Berufliche Entwicklung und ein klarer Karrierepfad
- Ausbildung und Entwicklungsmöglichkeiten
- Umzugsbeihilfe und Unterstützung
- Kostenloses Obst, Kaffee, Tee, Wasser und vieles mehr
Was solltest du vom Leben in Lissabon erwarten?
- Ein buntes Stadtbild und eine reiche Kulturgeschichte
- Die Vorteile des Lebens in einer europäischen Hauptstadt mit einem kleinen Budget
- Köstliche portugiesische Küche und berühmte Café-Kultur
- Freundliche Menschen, gute Laune und ein unbeschwertes Stadtleben
- Ganzjährig warmes Klima und ein sonniges Strandleben am Atlantik
- Eine große englischsprachige lokale Gemeinschaft und ein internationales Umfeld
Ist dieses Projekt nicht das Richtige für dich? Schau dir unsere anderen Stellenangebote für deutschsprachige Mitarbeiter in Portugal an oder sende uns deinen Lebenslauf, um für andere Projekte oder zukünftige Möglichkeiten berücksichtigt zu werden.
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