Team Manager

hace 2 semanas

Valencia, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Team Manager for their Valencia office.

Position: Team Manager

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Ensure team achieves the agreed Service Levels + Revenue target
- Organize recurrent governance model with your customers to review the service levels
- Provide performance statistics and reporting to the customer as required
- Ensure the introduction of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalation
- Build strong productive working relationships with your customers and their management teams
- Manage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement plan
- Manage all disciplinary issues effectively
- Hold regular team meetings and ensure regular communication to motivate the staff.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plus
- Degree in relevant field will be considered as an advantage
- Operational/business management experience is needed
- Previous international experience is preferred
- Business knowledge and commercial awareness
- Strong sales and pipeline management skills
- Strong people management skills - interpersonal skills, appraisal skills, interviewing skills
- Demonstrable management experience within outsourced service delivery environment
- Familiarity with business processes, tools and CRM systems
- Ability to implement and manage change. Motivate, encourage and coach others to develop strong relationship-building and sales skills
- Able to work independently under pressure and adhere to deadlines
- Excellent communication skills
- Excellent decision making/problem solving skills
- Ability to follow the security rules of the company.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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