Team Manager

hace 2 semanas

Madrid, España Maison Valentino A tiempo completo

**Location**:
Madrid, ES

ID: 6121

TEAM MANAGER

We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.

**Responsibilities will include**:
Client Centric Activities
- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
- Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
- Ensure continous progress on performance KPIs as assigned.
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
- Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
- Assist sales Staff or personally manages VIP and Top Spender Clients.
- Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

Team Coaching
- Build the best team through talents recruitment and retention, ensuring career development and succession plans
- Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
- Continuously focus sales associates from transactions to relationship building emphasizing:

- sales
- proactive engagement
- conversation and emotional closeness (on a human to human level)
- belonging to the company and believing in the brand story and mission
- boosting distant sales engagement
- upskill digitally sales Staff on digital clienteling tool
- empathy and next level consultative techniques - looking and listening to what clients want to boost cross
- and up-selling
- Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
- Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handling standards, leading by example.
- Ensure the appropriate onboarding of new hires
- Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts and partners with them for all employee relations issues to ensure effective resolution
- Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
- Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board, delegating when necessary.

**Product Handling**:

- Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.
- Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix.
- Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
- Guarantee end of season returns and product transfers.
- Undertake regular stock checks as required and promptly transfers all information regarding stock to the team.
- Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems.

**Store Image**:

- Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.
- Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales.

**KEY COMPENTENCIES**:
Capable of being an agent of change with and impeccable colleague team player approach
Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile
Communicate transparently and effectively
Very good understanding of performance KPIs and ability to implement action plan to improve them
Has excellent product and storytelling knowledge
Previous experience in the same role for almost 2 years
Fluency in English

  • Team Manager

    hace 4 semanas

    Madrid, Madrid, España PRIMARK A tiempo completo

    Team ManagerPorque tú marcas la diferenciaEn Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si te sientes identificado con estos principios, únete a nosotros...

  • Team Manager

    hace 1 mes

    MADRID, España PRIMARK A tiempo completo

    Team Manager Porque tú marcas la diferencia En Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo. Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso. Si te sientes identificado con estos principios, únete a...

  • Team Manager

    hace 3 días

    Madrid, España Louis Vuitton A tiempo completo

    POSTE If you are a leader with passion for luxury and retail, we have an exciting opportunity that will allow you to stretch your skills and develop your business and team as Team Manager for our Louis Vuitton flagship located in Calle de Serrano, Madrid. As Team Manager you will take ownership to lead and coach the team, build Client Relationships,...

  • Team Manager

    hace 1 semana

    Madrid, España Amaris Group Sa A tiempo completo

    Take your career to the next level with Amaris Consulting as a Team Manager in Barcelona, Madrid, Valencia or Lisbon. Become part of an international team , thrive in a global group with €800M turnover and 1,000+ clients worldwide , and an agile e nvironment by planning the kickoff and follow up on projects . Join Amaris Consulting, where you can develop...

  • Team Manager

    hace 21 horas

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German? Then this interests you! Tasks We are looking for a Team Manager with native German and advanced English for an important multinational automotive company. Requirements What do we need? GERMAN - Native or bilingual. ENGLISH - Advanced (B2-C1). We...

  • Team Manager Iberia

    hace 2 semanas

    Madrid, España Luxe Talent France A tiempo completo

    Luxe Talent es una consultoría de selección de personal y formación especializada en Moda, Retail y Lujo con sede en Barcelona, Madrid, París, Milán, Braga, Ámsterdam y Múnich. Desde nuestra creación en 2009, hemos trabajado con marcas de referencia en el sector tanto a nivel nacional como internacional. Nuestro propósito es generar un impacto...

  • Team Manager Iberia

    hace 4 semanas

    Madrid, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, buscamos la figura de Team Manager, para unirse a nuestro equipo en Madrid. La sede de Luxe Talent se encuentra en Barcelona, somos remote friendly, aunque valoraremos positivamente estar ubicado/a en Madrid.Somos una empresa con...

  • Team Manager

    hace 1 día

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German?Then this interests you!TasksWe are looking for a Team Manager with native German and advanced English for an important multinational automotive company.RequirementsWhat do we need?GERMAN - Native or bilingual.ENGLISH - Advanced (B2-C1).We value...

  • SAP Mm Team Lead/project Manager

    hace 4 semanas

    Madrid, España Befree A tiempo completo

    **Location**:Madrid - Barcelona - **Experience**: minimum eight years - **Recruitment method**: freelancer to negotiate - **Area of expertise**:MM - **Type of company**: Consulting We are looking for an **SAP MM Team Lead/Project Manager** with eight years of experience. The position is remote in Spain (Madrid or Barcelona preferably) and goes with a...

  • Team Manager With German

    hace 4 semanas

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German? Then this interests you! TasksWe are looking for a Team Manager with native German and advanced English for an important multinational automotive company. RequirementsWhat do we need? GERMAN - Native or bilingual.ENGLISH - Advanced (B2-C1).We value...

  • Gucci Team Manager Madrid Las Rozas Village

    hace 7 días

    Madrid, España Groupe Kering A tiempo completo

    Summary About Gucci Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury...

  • Team Manager with German

    hace 1 mes

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German? Then this interests you! Tasks We are looking for a Team Manager with native German and advanced English for an important multinational automotive company. **Requirements**: What do we need? - GERMAN - Native or bilingual. - ENGLISH - Advanced...

  • Sales Team Manager

    hace 4 semanas

    Madrid, España aboutyourtalent A tiempo completo

    Responsabilities: - Deliver the assigned turnover, profit and any other sales targets taking corrective actions when results materially deviate from expectations - Undertake business initiatives and decisions needed to achieve assigned objectives, to catch opportunities, to minimize risk exposure, to improve the quality of the team organization - Keep good...

  • Prácticas - Community Manager Para Unirse Al Social Media Team

    hace 3 semanas

    Madrid, España Brandcrops Sl A tiempo completo

    Prácticas - Community Manager para unirse al Social Media Team Prácticas - Community Manager para unirse al Social Media Team Somos una consultora y agencia que nace con el propósito de impulsar el crecimiento de personas y marcas. Tenemos claro que las marcas crecen solo si su gente crece. ¿Quieres unirte al team de BrandCracks in training? En estas...

  • Team Manager with German

    hace 4 semanas

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German? Then this interests you! Tasks We are looking for a Team Manager with native German and advanced English for an important multinational automotive company. Requirements What do we need? GERMAN - Native or bilingual. ENGLISH - Advanced (B2-C1). We...

  • Team Manager with German

    hace 1 mes

    Madrid, España Foundever España A tiempo completo

    Would you like to work for one of the most prestigious companies in the automotive sector? Do you speak German?Then this interests you!TasksWe are looking for a Team Manager with native German and advanced English for an important multinational automotive company.RequirementsWhat do we need?GERMAN - Native or bilingual.ENGLISH - Advanced (B2-C1).We value...

  • Team Lead

    hace 4 semanas

    Madrid, España Hays A tiempo completo

    En HAYS estamos colaborando con un grupo formado por dos empresas españolas. En conjunto, estas empresas diseñan, desarrollan, fabrican, instalan, ponen en marcha, mantienen y mejoran sistemas, aplicaciones y procesos de valor añadido para clientes finales, empleando tecnologías relacionadas con las telecomunicaciones y los sistemas de información...

  • Junior Account Manager Team Sports

    hace 4 semanas

    Madrid, España Avery Dennison A tiempo completo

    Company Description **Job Description**: In this exciting role, Avery Dennison is seeking a results-oriented Account Specialist to join our Team Sports commercial team in Southern Europe. Reporting to the Strategic Account Manager, this person will play a key role to grow sales within customers that are focused on serving sports leagues and clubs with...

  • Team Support, Chinese Speaking

    hace 4 semanas

    Madrid, España BYD Europe A tiempo completo

    The **Team Support **reports directly to the Country Manager. **The **Key Objectives & Responsibilities** may include, but are not limited to, the following**: - Be part of the team providing support in the communication with external and internal partners. - Prepare meetings including presentations, managing invitations and venues. - Timely follow up...

  • Bilingual Team Assistant

    hace 4 semanas

    Salamanca-Madrid, España Victoria Selection & Search A tiempo completo

    **International Law Firm, Madrid**: Our client, an international Law firm known for its leading presence in Latin America and expertise in Corporate Finance, is looking for a Team Assistant to support their close-knit team in their European (Madrid) office. Reporting to the Office Manager, responsibilities (among others) will include: - Managing travel...