IT Support Engineer
hace 3 semanas
Lingokids' mission is **to help 100 million families worldwide** raise amazing kids through playlearning.
To help us on this mission, we’re looking for an exceptional **IT Support Engineer **to join the Platform team.
**Are you ready for Playlearning?**:
We’re looking for an exceptional **IT Support Engineer** to join our Platform team who is passionate about enabling the business to operate scalable and increasing our teams’ effectiveness with tools and processes.
This is an opportunity for a skilled professional to define and develop a critical function in a fast-growing organization. The role is ideal for someone who thrives in building processes and projects from the ground up and is passionate about delivering exceptional service to internal clients and stakeholders.
**Responsibilities**:
- **Technical Support**: Provide hardware, software and network technical support to employees, resolve issues, and manage escalations.
- **Process Management and Automation**: Design, manage and automate core recurring processes, including onboarding/off-boarding employees and contractors, account/resource management, equipment administration, and software license management.
- **Vendor Management**: Manage external vendors and service providers, evaluate new technologies and services.
- **Documentation**: Maintain IT knowledge base up to date.
- **Security and Compliance**: Ensure security and compliance through initiatives like security training, password rotation, audits and remediation work.
- **Continuous improvement**: proactively evaluate IT systems and processes to identify and implement improvements and innovations that enhance productivity and employee satisfaction.
**Desired experience**:
- Educational background in Information Technology or a related field, or proven expertise gained through self-directed learning and experience.
- Proven experience working in IT Support, ideally in a fast-paced startup environment.
- Customer-oriented approach with the ability to provide excellent service in response to internal requests and needs.
- Excellent troubleshooting and problem-solving skills for both software and hardware issues.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency in networking.
- Familiarity with cloud services (e.g., Google Workspace, Slack, GitHub).
- Familiarity with security concepts.
- Strong written and verbal communication skills across technical and non-technical stakeholders.
- Proactive self-starter with the ability to work independently and as part of a team. Scripting knowledge, or willingness to learn automation. We currently use Ruby.
**English is a must.** We are a multicultural team, and we are providing a service in English so, we don't care about certificates, but we expect you to be able to communicate fluently.
You should feel equally comfortable communicating in long-form writing. We have become a fully remote company so, we believe that being articulate in both spoken and written long-form asynchronous communication is key to working efficiently together.
Experience working closely with non-technical stakeholders to refine requirements and bring them to life is a must
**Life at Lingokids**:
**Hybrid work**: our company operates on a hybrid model, alternating between office and remote work. Due to the specific nature of this role, we will need you to come into Madrid office as needed since many of the daily IT Support operations are conducted from there. This could average around 2-3 days a week.
**Stock options**: joining Lingokids means you can choose to own part of the company.
**Career growth**: the diversity of projects, challenges and teams, together with annual training funds (up to 2,000 euros per year for conferences, books and training) and a strong feedback culture, create an ideal environment for your professional growth.
**Language lessons**: we’ll cover language classes for you to learn Spanish, English or Portuguese.
**Health Insurance**: we offer an optional health insurance through Adeslas, featuring competitive rates to ensure your well-being.
**Mental Health Support**: we offer you 4 free TherapySide sessions to support your self-awareness and welfare.
**Flexible compensation**: you'll be able to include your monthly expenses in meals and transportations into your payroll (we use Cobee).
**Meal allowances**: every month, you will receive a 60€ allowance on your Cobee card for you to spend on the restaurants and food delivery services.
**Home office setup**: you'll have a 400€ allowance in your first payroll to set up your home office and a 35€ monthly allowance for remote expenses.
**Visa sponsorship**: if you need a visa to work in the EU, Lingokids will assist you during the visa process, costs included.
If you think you don't tick all the boxes, we'd still love to hear from you. Nobody checks every box, and we are looking for someone excited to join the team
**Diversity, Equity, and In
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