Customer Support Engineer

hace 1 mes

Barcelona, España PerkinElmer A tiempo completo

**Purpose**

Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

Impact positively on the overall performance of the PerkinElmer Diagnostics and Life Sciences Business by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

He/she will have to travel around 50% of his/her time at customer sites in all Spain.

**Key Responsibilities**:

- Performs field service as advised by the call dispatch staff/system in conjunction with the Service Leader, carrying our repairs, maintenance and installation of Diagnostics and Life Sciences systems and their peripherals and accessories. Provide basic onsite user training on our systems.
- Organizing routine maintenance allocated on a monthly basis.
- Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
- Manage all required reporting in accordance with our SLA's : service documentation, Service Reports, Time Sheets, Expenses Claims, etc on a weekly basis.
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- In accordance with the Quality Management System, follow our and respect our internal guidelines and procedures.
- Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

**Qualifications**:
Certificate of Higher Education or equivalent in Electronic Engineering, Chemistry or Biology to senior school level.

**Experience**:

- 5 years of experience in a related Customer Service Environment.
- Proven experience in a laboratory environment (academic, pharmaceutical, research etc.) with a troubleshooting approach.
- Successful experience in maintenance (preventive and/or curative)
- Experience and/or knowledge of robotic/automated systems: Immunoassay's Screening Platforms, LC/MS, DNA extractors and plate readers.
- An experience in Chromatography and/or Spectrometry is a real plus
- Expert PC user with a knowledge of Microsoft, ability to network PCs and an appreciation of Laboratory Information Systems.
- Incumbent must have excellent people management and motivational skills.

**Communication/interpersonal** skills required**
- Excellent verbal and written communication skills in Spanish and good level in English; an additional language would be an advantage.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Autonomous, well organized, rigorous with recognized communication skills and a good team spirit
- Negotiating and influencing skills
- Understanding of excellent Customer Service
- Ability to travel around 50% of the time

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