Itg - Collaboration Engineer Bnp Paribas
hace 4 días
**Business** **Overview**
The **BNP** **Paribas** **Group** **is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with in excess of 200,000 employees with solid roots in Europe.
The **BNP Paribas Group **is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).
The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.
**ITGP Digital Working**
ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop...) as well as elements of the Global Services organization.
Main Objectives & Purpose:
Team membership
- Ensure to be proven as good team player to deliver the objectives assigned to the team.
- Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
- Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
Technical Management
- Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
- Responsible for having an operational up to date BCP / DR documented and tested.
Business relationship management
- Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
- Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
- Provide and update knowledge articles to service desk teams
Governance
- Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
- Ensure the coordination and collaboration with Global Head of the relevant functional area.
- Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
- Responsible for controls to be run for as well as the closure of audit points related to the tower.
Customer/Supplier Relations/Auditors:
**Internal**:
- Group Functions, retail France (BCEF), Asset Management, Cardif France, Personal Finance, International Retail Banking, Cardif, BNL....
- IT Security, Compliance
External
- Hardware / Software suppliers
- Third part company IT support
- External audits (private or regulators)
Key Results Areas:
- Provide end user satisfaction by reducing resolution time of the incidents
- Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.
- Define and implement comprehensive Collaborative infrastructure / service monitoring strategy
- Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
- Track and proactively manage assets.
- Develop procedures and IT controls for the tower.
**JOB SPECIFICATION**:
JOB SPECIFICATION:
**Essential Technical Knowledge/Skills**:
- Good knowledge and experience with following systems:
- Exchange O365
- Exchange 2013/2016 and Microsoft Outlook
- MS Teams
- Skype For Business
- Active directory (core knowledge of AD, GPO, scripting, etc...)
- Understanding of core IT infra setup:
- Wintel systems: Windows Server 2012/2016
- Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
- Storage: NAS/SAN/DAS
- MS DNS, Windows 7/10
- Strong knowledge of ITIL (service delivery).
**Qualifications and Experience**:
- At least 5 years of experience in complex IT infrastructure environments
- Experience of large organizations (matrix with local & functional reporting lines)
- Fluency in English
- ITIL trained and experience with ITSM tools
**Other Value-Added Competencies**:
- Mature, independent, well organized with excellent communication skills (written, spoken, presentations)
- Exposed to multi-cultural environment and able to work as part of a Global team
- Quick thinker and Good decision-maker
- Analytical, detail-oriented and self-motivated
- Tough mindset, able to work under pressure
- Availabilities to work outside of business hours (change management, oncall/incident resolution)
- Knowledge of the French Language would be welcomed
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