Cloud Support Engineer

hace 5 meses

Barcelona, España Seqera Labs A tiempo completo

**Seqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysis**

We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago with **Nextflow** — open software that helps over 100,000 global scientists analyze and process data, with more power and flexibility than ever before.

Today, Seqera consolidates fragmented data and diverse computing resources into a unified platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations. Empowered with modern software engineering, organizations conduct science faster, on larger datasets, and with more confidence. Seqera accelerates discoveries in an open world.

Would you like to be a part of a company with a bigger purpose and make it successful with your own ideas? If yes, keep reading

**About the role**

Are you a cloud specialist, support engineer, or solution architect with a passion for providing exceptional customer service? Are you looking to pivot into a field that's literally redefining our understanding of life as we know it through the intersection of technology and life sciences? If so, your search ends here

Seqera stands at the forefront of the bioinformatics revolution, changing the way scientists process and interpret data at scale. As pioneers in deploying reproducible and scalable data pipelines across multiple computational infrastructures, our tools accelerate scientific discoveries, enable personalized medicine, and quite literally help to rewrite the code of life.

As a Cloud Support Engineer, you will be the technical face of Seqera to our customers, and you will have the opportunity to work with customers from the biggest names in Life Sciences to the world's most innovative Biotech startups. You'll use your technical acumen to troubleshoot complex customer issues, ensure the Seqera platform seamlessly functions across our customer's infrastructure, and to guide customers on how to most effectively utilize our products to achieve their goals.

**What You'll Do**
- ** Customer Troubleshooting & Support**: Work directly with customers and with our internal teams to resolve complex customer issues involving Seqera's platform, delivering hands-on support around infrastructure, custom pipelines and third-party technology integrations. This involves participating in meetings with customers, managing support cases, and collaborating with Seqera’s Scientific Development and Engineering teams to propose solutions to customer challenges.
- ** Engaging with Diverse Environments**: Implement the Seqera product ecosystem across a variety of Cloud platforms and On-Prem customer environments. Leverage deep product knowledge to provide insightful solutions to customer challenges, including container orchestration, TLS certificates, DNS resolution, network routing, data backup procedures, and business process automation.
- ** Feedback & Advocacy**: Convey customer feedback to our Product Management and Engineering teams to help shape our technology roadmap. Advocate for customer needs and contribute to the enhancement of Seqera's solutions.
- ** Documentation & Knowledge Sharing**: Contribute to the creation and maintenance of company documentation and knowledge articles, fostering a shared understanding of our products within the team and among customers. Help us create a culture of continuous learning.
- ** Professional Development**: Expand your technical skills across multiple domains - including Seqera's platform - through internal training and independent learning. Gain exposure to advanced practices in the realms of cloud infrastructure, container orchestration, HPC, FPGAs, GPUs, and devops, while directly engaging with clients at the cutting-edge of fields such as gene sequencing, protein folding, and cancer research.

**About you**
- 4+ years of experience in Support Engineering and/or Cloud Platform Technical Support within an enterprise software company.
- Expertise in implementing complex real-world solutions in public clouds, with advanced skills in at least one of the following: AWS, Google Cloud, or Azure.
- Solid Linux/Unix administration skills with proven experience in system maintenance and problem-solving.
- Hands-on experience with container systems and container orchestration technologies, such as Docker and Kubernetes.
- Practical experience implementing systems in areas of networking, storage management, and authentication.
- Demonstrated ability to analyze and solve problems in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts.
- Excellent interpersonal skills complemented by superior written and oral communication skills; strong proficiency in English is a must.
- A creative and curious mindset with the r

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