IT Support Associate

hace 2 semanas

Barcelona, España Aizon A tiempo completo

**Who we are**

Aizon is an AI software provider that transforms manufacturing operations using advanced analytics, artificial intelligence, and other smart factory technologies.
**Our mission is to improve global health in order to change patients’ lives**. We aim to do that by optimizing the way medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and at the right price. We are based in thriving San Francisco and sunny Barcelona, with customers and partners spanning the globe.

We are looking for new team members who share our values: trust, customer-centricity, innovation, integrity, collaboration, and passion.

We are embarking on an important journey, working to contribute to something impactful and new in the Life Sciences industry

**The Position**

IT Support Associate

Reporting to the Chief Platform Architect. And being part of the Business Technology Team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving basic to complex technical issues and will also collaborate with team members across all departments to assist them with their technical & security requirements.

You will be at the heart of matters to deal directly with employees who have technical or security-related problems, and align with the security team in their analytic tasks in their day-to-day tasks.

**Be a Part Of a Team Where You Will**:
General workstation management (naming, provisioning, software tech support, installation of security agents)

Talk staff through a series of actions, either face-to-face or over the phone/chat, to help set up systems or resolve IT issues (Example: App support, GPG, Gmail, etc.)

Diagnosing and solving software faults

Set up new users' accounts for different services and profiles and deal with password issues

Write procedures (work instructions) and generate reports for IT and security

Working on related tasks in the ticketing system

Logging the support queries of employees

Onboarding/Offboarding users

Day-to-day company IT challenges and issues

Reviewing the software for compliance with company policy and licensing agreements

Basic maintenance in the AWS infrastructure, internal and customer faced: installation of packages, upgrade version of services...

**What do you need**:
**Must-have**
- Current student in computer science or a related field
- English - full working advanced
- Good knowledge of macOS/Linux system environments

**This Job might be for you if you are**:

- Flexible and autonomous. Strong analytical and creative problem-solving skills
- Able to work in a team, with initiative and proactivity
- Don’t mind getting his/her hands dirty
- Commitment to quality, you take responsibility for the success of the project
- Comfortable asking for help when in need
- Ability to understand business requirements and translate them into technical requirements
- Show initiative in setting and meeting goals within an environment of managed change
- Ability to work under pressure, responsible for multiple important tasks in parallel

**If you join our team, you'll enjoy**

Immediate start, full-time contract

Flexible schedule, if required

Coaching and training

An excellent work environment with a young, dynamic collaborative team.

An open and collaborative work environment with a young and dynamic team and international culture

A culture where your opinion is highly valued and appreciated

Team Building Activities

The possibility to join a young American company with great expectations and huge potential to grow

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