Field Service Engineer Madrid

hace 3 semanas

Coslada, España Haema A tiempo completo

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

The Field Service Engineer II Grifols DXCTS (Diagnostic Customer Technical Support) organization with the primary responsibility of providing the highest quality service and support to Grifols customers at the customer facility and by telephone.

**Primary responsibilities**:

- Customer Service - Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities
- Compliance - Adhere to procedures and protocols outlined by the Grifols DxCTS organization and Grifols Diagnostic organization.
- Escalation of Customer Needs - openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers.
- Projects - will communicate integrally with DxCTS and Account Managers regarding product performance, participation in development teams and process development and improvements

**Who you are**
- You have a degree in Engineering (Industrial, Electronic, Mechanics, Biomedical) or Health Sciences.
- You have minimum 1 year experience as field service engineer.
- You have a high level of English (at least B2-C1).
- You have availability to travel.

**What we offer**
- Permanent contract
- Homebased
- Flexibility for U Program
- Grifols Benefits Package

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Grifols is an equal opportunity employer.

LI-ER1

**Location**:mfield6**:cust_building**

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