Powertrain & Lcv Market Quality Engineer (Es1)
hace 3 semanas
**Main tasks and responsibilities**:
MANAGEMENT
- Promote activities progress, support structure & strategies, identification of improvement opportunities. Always Customer & Company focused.
- Coordination activities:
Market Quality Workload distribution & supervision in the Quality team
Liaison with TCS (Total Customer Satisfaction) department in different activities: Under investigation meeting, Open Topics meeting, Spike Committee, Task force, etc. to understand and take quick actions to improve Powertrain Market Quality
- Market Data Analysis using Nissan process & tools (statistics and calculation):
To identify customer concerns and support Design team for Root Cause definition
To guide the different investigations and prioritize between them, and if required, escalate it.
To manage Quality Tools for early failure detection and investigation progress (DRIVE/CAPTURE, SIGMA, QIDEA, ESM, EPC, N-FIT, E-NEWS, G2B,)
- Hinkai process activity coordination within the teams for market issues investigation (Countermeasure implementation in plant & service), Horizontal Deployment and Recurrence prevention (Look back & Lesson Learn Report)
Cross functional work with Design, Test, TCS, Plant, etc. to solve/improve Market Quality
E2E responsible (since market issue appeared until Recurrence Prevention completed)
- Training activities responsible (Planning, Q. Forum, Training materials, Procedures, etc.)
MARKET QUALITY IMPROVEMENT (CST)
- Powertrain VP CST meeting organization responsibility Master List (key quality topics to deal with within the Fiscal Year) Management:
Coordination of the cross functional activity for Master List creation (R&D & TCS)
Key topic’s definition considering market impact & customer influence
Workload distribution within Quality team and Kick-off definition to Design
Monitoring of the Master List status along the year & ensure KPI’s achievement
Monthly status reporting at CST meeting
- To ensure KPI’s achievement (Monitoring, Update & Reporting): 3MIS, Master List, etc.
- To monitor & report Powertrain Warranty Cost impact in the Company, considering parts cost & Workload at Dealer’s service
- To promote any new market quality activities to secure Nissan’s is the most reliable brand
- To support relation with Alliance, NTC-UU4/KS0 Japan Quality Counterparts, etc.
QUALITY BUDGET (QXCM)
- Support to Quality Budget (QXCM) management:
Involvement in the negotiations/agreement of the Quality Budget allocated to NTCE-Spain
Distribution/Allocation of the budget at beginning of Fiscal Year to the different Design departments for Market Quality support/improvement
Monthly monitoring of the Budget Forecast vs Actuals and control of the over/under expenditures for quick reactions
Reporting of the Quality Budget status to the Top Management if required
**Background and experience**:
Engineer with >3 years’ experience in Market Quality Management
Very Fluent English and Spanish
**Microsoft Office SW knowledge**: Excel (High level - Dynamic tables) & PowerPoint (Advance).
High communication skills / team worker & autonomous / Problem solving / Proactive
Experience in the automotive sector (valuable Powertrain) with knowledge in EV
Experience in project and research management (preferably in Quality)
Desirable previous experience and knowledge of working Nissan Quality Tools (DRIVE/CAPTURE, SIGMA, QIDEA, ESM, EPC, N-FIT, E-NEWS, G2B,)
Quick adaptability to changes with high capacity for attention to details
Barcelona Barcelona Spain
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