Project Manager

hace 2 meses

Madrid, España RWS Group A tiempo completo

Job Purpose:
Under the direct supervision of a Program Manager (including Associate or Senior level), the Project Manager is a key member of a project team, working closely with the other project team members, Language Delivery (LXD) teams, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the account’s potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.

The Project Manager serves as primary client contact for assigned accounts and supports the Program Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may lead implementation of new initiatives and complete special projects as needed. The Project Manager may oversee the activities of one or a few junior team members including work allocation.

**About Regulated Industries**

RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).

Job Overview:
**Key Responsibilities**

Client Service
- Manage client requirements, needs and requests such as asset management, reporting and meetings.
- Serve as a primary point of contact to client. Act as backup client contact when team members are absent.
- Lead presentations educating clients about particular projects, project types or about RWS Regulated Industries in general.
- Lead the client post-mortem process.
- Manage client relationships and provide regular status reports on projects.
- Maintain positive client perceptions.
- Address complex client queries and concerns. Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account.
- Ensure client satisfaction by proactively seeking and offering solutions.
- Respond to client requests in a timely manner.

Project management
- Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles.
- Engage in quotation preparation including complex and strategic requests.
- Ensure ISO requirements are being met.
- Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
- Perform administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
- Produce reports and develop internal post-mortems to help improve processes and reduce risk.
- Ensure strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
- Ensure the receipt of all purchase orders, approve invoices, and escalate payment issues where necessary.
- Review Profit & Loss report for projects. Provide rationale and suggest corrective action for items not meeting budget.
- Lead the creation of custom workflows and project instructions.
- Collaborate in the CAPA process with cross-functional teams.

Resource Coordination
- Collaborate with the Supply Chain.
- Engage with Supply Chain. May create and send POs to resources.
- Ensure project resources have the necessary tools and information to accomplish tasks.
- Alert resources of schedule or scope changes.
- Provide feedback to Supply Chain on resource performance.

Account Development
- Support Global Account team to improve overall budget, efficiency, and quality.
- Gather information to forecast upcoming work on various accounts and alert the team as necessary.
- Assist with account-related meetings and presentations.
- Support execution of approved account opportunities and their implementation.

**Skills & Experience**
- College degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- Hands-on experience in similar role, coordinating projects within the localization or translation industry.
- Successful customer service/account management experience, generally a minimum of two years.
- Demonstrated successful leadership or mentoring experience preferred.
- Verbal and written fluency in at least one foreign language a plus.

Life at RWS:
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