Emea Front Office Officer
hace 1 semana
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Reporting to the Order to Cash Manager based in Palma, you will provide high quality support to existing Hotelbeds customers across the UK/EU region from Order to payment by delivering accurate billing to our clients and recognizing revenue correctly and swiftly.
**Responsibilities**:
- Contacting with customers with collections pending
- Chasing outstanding debt.
- Reconciling claim accounts.
- Forwarding claim discrepancies queries to the corresponding team for review.
- Support effective, efficient finance transactions and processes in line with internal/external standards.
- Support posting, clearing and reconciliations services to meet SLAs and KPIs.
- Review orders to ensure revenue can be recognized in line with requirements - flagging exceptions.
- Monitor risk associated with cash collection and DSO.
- Coordinating with credit control the review of clients’ credit limits.
- Provide best-in-market Customer experience - drive proactive, value-adding interactions, handling customer inquiries and effectively resolving issues.
- Weekly report about status of claim balances.
- Support UK/EU sales team as required.
**Requirements**:
- High knowledge of the English language native or bilingual.
- Desirable Spanish knowledge.
- Microsoft office skills, especially excellent Excel
- Good negotiation skills, multitasking, organizing, prioritization and working independently.
- High performance in communication with internal Stakeholders and external clients; good team player
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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