Enquiries Adviser

We have an exciting opportunity in the Customer and Digital Experience Service for someone with a passion for excellent customer service who is looking to use their skills to improve the student experience within a team that handles hundreds of thousands of enquiries and requests each year.

You will have face to face customer service experience, knowledge of using databases, and the ability to support students from a wide variety of cultures and backgrounds as part of a friendly and professional team.

If you have excellent communication and organisational skills with an ability to multitask, develop creative solutions to problem solving and take pride in what you do then we would be keen to hear from you.

You will be working in the Student Enquiries team based on campus in the Student Services Information Desk (SSiD) and will use your experience to provide an efficient and knowledgeable information service that supports over 35,000 current and former students and their supporters.

What We Offer
- 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
- Up to 5 days of paid time off to cover emergency caring responsibilities.
- A commitment to work life balance including, flexible working opportunities
- A highly competitive pension scheme.
- Discounts at participating shops and cinemas, and a cycle to work scheme.
- A commitment to your development, with programmes, learning modules and mentoring schemes.
- An inclusive and diverse workplace.
- A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.