Salesforce Business Analyst

hace 4 semanas

Barcelona, España FCM Lab A tiempo completo

**WHO ARE WE ?**

The Flight Centre Travel Group (FCTG) is focused on leisure and corporate travel business, base worldwide. We're travel-obsessed, opening up the world for those who want to see. In Spain, we represent the brand thanks to FCM Travel (our business travel agency), and WhereTo. FCM in Barcelona represents a tribe of more than 110 teammates, united by a single mission: developing and ensuring the best services and technology products to support business travelers in their trips around the globe.

**THE JOB**

The Salesforce Business Analyst is a business-improvement role that will help guide businesses to improve business processes and efficiency in Salesforce. Along with our Product and Project team, the business analyst will be responsible for supporting the business in product planning, including gathering and prioritizing product and customer requirements, capturing end-to-end business processes, and working closely with our Technical Team, Regional Enablement team and Product Owners.

We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

**YOUR MISSIONS**
- Work with members of broader team to ensure the best solution is sought and implemented
- Lead and manage requirements gathering as part of the project process
- Contribute to new idea conception
- Contribute to requirement analysis and support development of appropriate user stories
- Translate functional requirements into conceptual and technical design documents
- Handover technical projects to support and governance
- Contribute to SFDC release and review updates
- Actively contribute to global governance functions and procedures Assist with QA and testing when required

**OUR IDEAL CANDIDATE?**
- 5 years of hands-on experience in software development, with focus on customizations and complex projects
- Demonstrated experience in working on transformational projects, leading technical initiatives, and driving positive change within Salesforce implementations
- Experience with popular development tools to track users stories, requirements, and sprint/backlog management (JIRA, ADO, etc.)
- Familiarity with the travel industry will be considered an asset.
- Salesforce Certified Administrator is a plus
- Agile/Scrum Certification is a plus

*** **WHY FCM SPAIN ?**

As well as being a fun company to work:

- We offer our team the choice between working 100% Remote, or in** hybrid in a great location in the center of Barcelona **(Plaza Catalunya)
- We offer you an interesting package: Participation in the private mutual insurance company + Attractive remuneration
- 30 days off/year + reduced time during summer + Barcelona bank holidays
- Discounts to access your favorite gym
- Free language platform
- Employee Retention share scheme
- Several activities organized by the ambassadors
- Free coffee, drinks, snacks and fruits at the office
- A modern and human management focused on personal development, to support you in the evolution of your career

**We truly think personality is important so bring it on**

️**Contract type**: Permanent contract

**Work permit** or right to work in Spain: mandatory

️ **Starting date **:ASAP

**Location**: Plaza Catalunya, Barcelona (or remote from Spain)
- Hybrid (08007, Barcelona, Cataluña, Spain)
- Salesforce

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