Customer Analyst for A400m for Export Customers
hace 3 semanas
An opportunity for a **Customer Analyst for A400M for Export customers **has arisen within Airbus Defence and Space **, **Getafe (Madrid **)
The jobholder will be responsible of:
- Managing Customer Orderbook and performance for Spares and Repair processes within A400M scope
- Monitor OD KPIs, carrying out a deep analysis in order to improve the performance of the whole organization
- Identify and inform of any potential risks to n+1 and ensure implementation of mitigation actions among the operational teams.
- Act as focal point for any customer escalation or prioritization, and ensure priorities are clear for the operational teams in order to ensure Customer satisfaction.
- Lead Internal/External customer meetings to ensure alignment with OD teams activities.
- Reporting a clear and reliable orderbook status for the different Campaigns
- Follow Order Desk Communication Manual.
- Support processes definition optimizing OD performance
- Support GODN (Global Ordering Desk Network) implementation and monitor analyst delegation to any local team under Customer scope.
- Assist to internal order desk meetings and coordinate any operative issue/activity related to Customer.
- Act as OD Main focal point on Customer Programs Meetings and ensure accomplishment of OD actions.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Defence and Space SAU
**Contract Type**:
Permanent Contract / CDI / Unbefristet / Contrato indefinido
**Experience Level**:
Entry Level / Débutant / Anfänger / Recién titulado
**Job Family**:
Material Support & services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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