Lead Retail Stores Associate

hace 5 meses

San BlasMadrid, España Nike A tiempo completo

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Empleo en NIKE Retail

NIKE, Inc. no solo ofrece equipación a atletas de élite mundial, sino que también experimenta con el potencial, derriba las barreras y supera los límites de lo posible. Buscamos personas capaces de crecer, pensar, soñar y crear. Su cultura anima a aceptar la diversidad y fomentar la imaginación. Necesitamos líderes, gente visionaria y personas con talento. En NIKE, Inc. todo el mundo aporta sus habilidades y pasiones en un partido desafiante en constante cambio.

Trabajar en las tiendas significa representar a NIKE, Inc. Los equipos de las NIKE Stores se centran constantemente en los conocimientos de los productos y el servicio al cliente para ofrecer siempre experiências valiosas a los clientes. De Londres a Estambul, cada tienda tiene una perspectiva única y cuenta con una comunidad emocionante de gente a la que le gusta el deporte y la moda. Para trabajar en retail con NIKE se necesita creatividad y ambición. También hay que ofrecer la oportunidad de desarrollarse junto a un equipo y atletas de élite de la industria.

¿Sabes qué nos falta para ser el mejor equipo de retail del mundo? Alguien como TÚ

En nuestras NIKE Retail Stores utilizamos nombres especiales para los puestos: cada store manager se llama "head coach", cada store manager adjunto se llama "assistant head coach", cada manager de departamento se llama "coach", cada líder de equipo se llama "lead" y cada empleado de ventas se llama "athlete".

Únete al equipo NIKE, Inc.

Como lead, disfrutarás de:

- utilizar tus capacidades en el ámbito del servicio excepcional al cliente para ofrecer las experiências de una marca premium a nuestros clientes
- coordinar, asesorar y motivar a empleados de tu zona y garantizar un ambiente de trabajo excelente
- apoyar la gestión del trabajo diario en tu zona para alcanzar los objetivos de ventas (por ejemplo, con servicios digitales, presentaciones visuales, en la sala de ventas o en campañas promocionales)
- identificar y resolver problemas en colaboración con tu store leader
- representar a la marca en las iniciativas de NIKE
- garantizar que la tienda cumple con todos los estándares y las directrices de NIKE

Más en concreto, la estructura de nuestra tienda consiste en los siguientes 3 funciones de lead:
COMERCIAL
- apoyar a un equipo que puede recibir productos de forma eficiente, realizar inventarios precisos y cumplir con los estándares de presentación
- garantizar que los procesos de todos los inventarios funcionan bien para que la sala de ventas esté siempre llena, tenga una buena presentación y cumpla con los estándares de la marca
- trabajar con coaches de departamento que supervisarán los componentes individuales (recepción de productos y presentación visual) mientras te encargas de estas labores
- estar a cargo de preparar las iniciativas de los lanzamientos mensuales a tiempo y ofrecer feedback de forma periódica
- utilizar nuestras herramientas de informes con tu coach de departamento para tomar las mejores decisiones comerciales
- dar ejemplo de cómo realizar un inventario preciso para completar los pedidos digitales

EXPERIENCIA DE ATHLETES
- garantizar que el equipo cuenta con las herramientas para ofrecer experiências de athletes de la máxima (Objetivo)
- colaborar con coaches para programar actividades de NIKE Community Ambassador para fortalecer el equipo
- trabajar en el proceso de contratación e incorporación en colaboración con store leaders con experiência
- trabajar con tu store coach para implementar los horarios de la tienda la disponibilidad, la utilización y los envíos
- colaborar con el equipo de la tienda para implementar y mantener una cultura NIKE positiva

EXPERIENCIA DE LOS CLIENTES
- dar ejemplo de cómo ofrecer nuestro servicio en la sala de ventas y animar la experiência de los clientes
- aportar recursos para que el equipo cuente con conocimientos de la marca sobre todos los aspectos del servicio al cliente, como utilizar los servicios

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