Customer Engagement Product Manager

hace 2 semanas

Boadilla del Monte, España Santander A tiempo completo

PGX Product & Platform Management Manager

Country: Spain

**WHAT YOU WILL BE DOING**

**PagoNxt Merchant Solutions - Getnet is looking for a Customer Engagement Product Manager, based in our HQ in Boadilla del Monte (Madrid, Spain).**

PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential, creating the conditions and synergies to compete globally with the major international players in the sector.

To achieve this goal, we are migrating to a cloud based acquiring architecture in which products are built based on microservices and deployed at all markets simultaneously, shortening time to market and improving value for digital customers. To define and build this products and services catalogue in the new digital commerce economy, we aim to attract best possible talent coming from leading players in the ecommerce space.

PagoNxt is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

**WHAT YOU WILL BE DOING**

As a CUSTOMER ENGAGEMENT PRODUCT MANAGER in the PagoNXT Merchant Value Proposition Team, you will be responsible for defining value proposition to be deployed at our acquiring platform, serving all PagoNXT Markets. You will work in the following tasks:

- Definition of the capabilities our customer tools need to have to be a best-in-class player (Merchant Portal, Developer Portal & Sales Portal)
- Definition of the capabilities our internal tools need to have to be efficient and provide maximum support levels to our customers (BackOffice Portal)
- Definition of an E2E digital onboarding process: definition of a process flow that is compliant with regulatory requirements while optimizing client user experience.
- Knowledge on how best-in-class fintech players’ customer tools, internal tools and digital onboarding look like: knowledge of competitors, market trends and best practices in terms of UX, tools, value proposition, conversion rate, etc.
- Experience in UX requirement definition (process screen prototype definition and review optimizing client UX).
- Understanding of the different use cases that should be considered according to: products, segments, countries, channels and implications on the standard process.
- Understanding of business requirements and ability to prioritize them considering all the above.
- Business plan definition considering all costs included in the E2E process (partners, platform costs, etc.)
- High level understanding of the main technological pieces that are involved in a cutting-edge digital process (ID&V, KYC, CRM, etc.).
- Understanding of process definition implications on target operating model and support in the definition.

You will also provide support to product engineering teams across product analysis and development lifecycle and to the acquirer commercial teams in product definition and requirements.

The PagoNXT Merchant Value Proposition should provide differentiation to our merchants, business units and PagoNxt creating globally a functional architecture that combines efficiency, innovation, and best in class user experience. Focusing on areas like: Value Added Services, Customer Engagement, UX, DATA, Ecommerce, Physical PoS, Marketing and Comms. You will also work with both our internal & external partners.

We need someone like you to help us design and evolve the value proposition that will be deployed at the Platform, serving our Merchants and the local acquirers in our group:
**WE ARE LOOKING FOR SOMEONE WHO WAS EXPERIENCE**
- Experience in the acquiring / payment business
- Knowledge on payment gateways, transaction flows, ecommerce products.
- Excellent knowledge on customer experience tools (Onboarding, Merchant Portal, Third Party Portals, BackOffice Portal, Developer Portal, Sales Portal)
- Familiar with the design and deployment of Customer Experience products for a Payment Platform.
- Customer focused

**WHAT YOU NEED TO BRING**
- Bachelor’s degree
- +8 years’ experience (ideally a combination of top consulting firm and fintech, venture capital, start-up or technology company (in strategy, product, and growth teams)
- Fluent in English (writing and speaking)
- Team work

  • Product Manager Marketing Automation

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Product Manager Marketing Automation & CRM Solutions Country: Spain **PAGONXT MERCHANT SOLUTIONS (PNMS) is looking for a Product Manager for Marketing Automation & CRM Solutions, within the Product Team, based in XX** PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great...

  • Product Manager Marketing Automation

    hace 3 semanas

    Boadilla del Monte, España Sdi Digital Group A tiempo completo

    Product Manager Marketing Automation & CRM SolutionsCountry : Spain PAGONXT MERCHANT SOLUTIONS (PNMS) is looking for a Product Manager for Marketing Automation & CRM Solutions, within the Product Team, based in XX PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential,...

  • Product Manager Lending

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Product Manager Lending & Payments Country: Spain **Santander Consumer Global Services S.L. está buscando un/a Product Manager para el Delivery de Lending & Payments GW para nuestras oficinas en Boadilla del Monte.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Consumer Finance **Global Services **provee servicios y soluciones...

  • Oversight Project Manager I

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Oversight Project Manager I Country: Spain **WHAT YOU WILL BE DOING** **Green Finance is looking for a Product & Service Value Proposition Management Manager, based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** At Santander we embrace a strong risk culture and all of our professionals at all levels are expected to take...

  • Product Manager Lending

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Product Manager Lending & PaymentsCountry: Spain Santander Consumer Global Services S.L. está buscando un/a Product Manager para el Delivery de Lending & Payments GW para nuestras oficinas en Boadilla del Monte. POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD En Santander () somos actores principales en la transformación del sector financiero....

  • Product Analyst I

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Product analyst I Country: Spain **WHAT YOU WILL BE DOING** **Global Cash Management Sales Team **is looking for a **RfP Content Manager **, based in our **Ciudad Financiera **office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the...

  • Regional Business Manager

    hace 5 días

    Boadilla del Monte, España Pmfarma A tiempo completo

    - Descripción The Regional Business Manager (RBM) is a key role in a strategic customer project. The RBM is fully accountable for leading a team of Product Specialists in a defined region. The RBM is also responsible for ensuring compliant sales success in the field in a "new normal" COVID environment. Responsibilities Lead a team of Product Specialists...

  • Product & IT Program Manager - Sgto

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Product & IT Program Manager - SGTO Country: Spain **WHAT YOU WILL BE DOING** **SGTO is looking for a PRODUCT & IT PROGRAM MANAGER, based in our BOADILLA DEL MONTE office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Global Technology & Operations (SGTO) **is the team of technology and operations at Santander. We are convinced of the...

  • Analista Sr Customer Sc

    hace 2 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Analista SR Customer SCCountry: ArgentinaQueremos sumarte para que nos acompañes a contribuir al progreso de las personas y de las empresas.Nos mueve el EfectoSantander, por eso te invitamos a crecer, a innovar y crear experiencias juntos.Hoy el equipo de Alianzas te está buscando para que te sumes como Analista SR Alianzas.¿Cuáles son los desafíos que...

  • Financial Crime Product

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Financial Crime Product & IT Project Management Country: Spain Responsible for the implementation of projects and programs in charge of assigning, mobilizing and directing the people and resources needed to achieve the objectives set in terms of timelines, costs and quality standards. Defines Customer Offer Proposals, reviewing it with the different...

  • Project Manager Digital

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Project Manager Digital & Inbound Marketing Country: Spain **Título de la posición: Project Manager Digital & Inbound Marketing** **División/Sociedad**:Santander Digital Services **Área**:T&O **Localización**:Madrid, Boadilla del Monte **SANTANDER DIGITAL SERVICES está buscando un/a **Project Manager Digital & Inbound Marketing **para nuestras...

  • Project Manager Digital

    hace 2 semanas

    Boadilla del Monte, España Sdi Digital Group A tiempo completo

    Project Manager Digital & Inbound MarketingCountry : Spain Título de la posición : Project Manager Digital & Inbound Marketing División / Sociedad : Santander Digital Services Área : T&O Localización : Madrid, Boadilla del Monte SANTANDER DIGITAL SERVICES está buscando un / a Project Manager Digital & Inbound Marketing para nuestras oficinas en Madrid...

  • Program Manager

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Program Manager Country: Spain **WHAT YOU WILL BE DOING** **IT Delivery/SGT&O está buscando un/a Program Manager para nuestras oficinas en Boadilla del Monte (Madrid)** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **En Santander Global Technology & Operations (SGT&O), **el brazo de tecnología y operaciones de Santander, estamos convencidos de la...

  • Partnerships Manager

    hace 4 semanas

    Boadilla del Monte, España PagoNxt Getnet A tiempo completo

    **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** PagoNxt has the aim to consolidate payment businesses around the world through a differential value proposal in a business with great potential, creating the conditions and synergies to compete globally with the major international players in the sector. Based on the unique value proposition and brand value of...

  • Gluon Platform Implementation Manager

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    Gluon Platform Implementation Manager - Santander Digital Services Country: Spain **SANTANDER DIGITAL SERVICES está buscando un/a Platform Implementation Manager para nuestras oficinas en Madrid.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** En **Santander Digital Services (SDS), **el brazo de tecnología y operaciones de Santander, estamos...

  • Wm Digital Business Demand Investment Manager

    hace 4 semanas

    Boadilla del Monte, España Santander A tiempo completo

    WM Digital Business Demand Investment Manager Country: Spain **WHAT YOU WILL BE DOING** **WM&I T&O is looking for a WM&I T&O Digital Demand Investment Manager based in our Boadilla del Monte office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **The Wealth Management & Insurance division **covers three businesses in all Santander Group countries:...

  • Senior Portfolio Manager

    hace 7 días

    Boadilla del Monte, España Santander A tiempo completo

    Senior Portfolio Manager Country: Spain **WHAT YOU WILL BE DOING** **Santander Asset Management está buscando un/a Senior Portfolio Manager para nuestras oficinas en Boadilla del Monte.** **POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD** **Santander Asset Management **es una estructura global con fuertes raíces locales en Europa y América Latina....

  • Product Manager

    hace 4 semanas

    San Cugat del Vallés / San Sebastián de los Reyes, España Talent Search People A tiempo completo

    Estamos en busca de un/a Product Manager para unirse a una empresa multinacional. Como Product Manager serás responsable de liderar el desarrollo y la ejecución de nuestra estrategia de productos y trabajarás en estrecha colaboración con equipos multifuncionales.Si estás listo para enfrentar el desafío y llevar nuestros productos al siguiente nivel,...

  • Product Manager

    hace 1 mes

    San Cugat del Vallés / San Sebastián de los Reyes, España Talent Search People A tiempo completo

    Estamos en busca de un/a Product Manager para unirse a una empresa multinacional. Como Product Manager serás responsable de liderar el desarrollo y la ejecución de nuestra estrategia de productos y trabajarás en estrecha colaboración con equipos multifuncionales.Si estás listo para enfrentar el desafío y llevar nuestros productos al siguiente nivel,...

  • Leasing Procurement Manager

    hace 2 semanas

    Boadilla del Monte, España Sdi Digital Group A tiempo completo

    Leasing Procurement ManagerCountry : Spain WHAT YOU WILL BE DOING As a Procurement Manager and reporting to the Global Head of Leasing, you will be responsible of setting the business sourcing and supply chain strategies related to new vehicle and aftersales services looking for excellence in product and service quality, cost efficiency and a long term...