Client Manager Innovation

hace 8 meses

Madrid, España Criteria A tiempo completo

At Criteria Human Resources, we specialize in providing solutions to enhance the human capital of our client companies, understanding their needs and helping them to make the most of their capabilities.

We are a group of committed professionals who work with enthusiasm every day. We make the objectives of our client companies our own and we strive with enthusiasm to achieve them. Would you like to join our team?

We are currently selecting a Client Manager Inovation for an important company in Madrid.

**Client Orientation**:

- Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client for Ipsos.
- Foster team's relationship with clients.
- Responsible for maintaining and actively promote new opportunities with existing and new clients.
- Ensure quality, satisfaction and communication with the client at all stages of the projects under their responsibility.
- Make proposals of the assigned projects, with the support of the Client Service Director depending on the complexity and type of client.
- Ensure client profitability under its responsibility by tracking TO, GM and number of charged hours.

**Processes**:

- Management communication projects
- Responsible for planning and organization, in collaboration with the technical team, the assigned projects.
- Establish guidelines for preparation of reports to ensure that they answer the research objectives.
- Be able to tell insightful stories from data, creating actionable recommendations
- Generate recommendations focused on data, adopting a Problem Solving Approach
- Perform the analysis, conclusions and client presentations.
- Propose actions and provide solutions to the difficulties that arise.
- Coordinate with the international teams if the client or project requires it.

***
- Have strong experience managing research projects of innovation
- Have experience in projects management for the service sector (bank services, technology, insurance services...) will be desirable
- Have strong experience with quantitative research across a range of methodologies ad hoc research.
- Be fluent in Spanish is mandatory.
- Be proficient in English.
- Be able to build strong relationships with clients.
- Have excellent communication skills - tailored to suit the individual audience, including presentations.
- Have strong project management skills, including a drive to deliver excellent quality of both insight and data accuracy.

We offer:

- Stability
- Hybrid model

.

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