Manager Implementation

hace 1 semana

Barcelona, España ADP A tiempo completo

**Manager, Implementation**

**Reports to: Implementation Director**

**Overview**:
ADP Employer Services is leading the payroll market in the World and provides Payroll and Human Resource services to clients looking for outsourcing solutions.

In order to provide the best service to our clients, it is crucial to have a team of professionals focused on client and in a product which provides good service not only to external clients but also to internal users that perform Payroll processing, HR services and are in contact with Legal authorities like Social Security, etc.

The implementation department is in charge of implementing these services.

**Role Objectives**:
Implementation manager has experience on managing projects and managing a team. Will help the Director to achieve the financial goals and create an environment which is productive and very motivating for the team members.

The Implementation Manager leads a team of dedicated consultants, apps specialists, located in Spain, Portugal and has the responsibility to increase Implementation delivery services (BOB and CL/SL offers).

The team is responsible for expediting Starts, collaborating with Service teams, delivering positive client satisfaction, implementation methodology, project management and measurement.

This role is also responsible for instituting and maintaining consistent, continuous improvement processes, as well as compiling, evaluating and reporting on Implementation metrics.

This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction.

**Responsibilities**:

- Follow-up on daily activities with the team to ensure that all work is completed on a timely manner according to the timelines agreed for the project, ensuring the delivery of high quality of implementations
- Support on achieving the Strategy and Goals defined for the Business Unit
- Resources assignment to Implementation project
- Manage workload of the team and assess their capacity
- Ensure correct standard processes are followed by each of the team members
- Close collaboration and Support with other team members from other departments
- Ensure team members are trained to perform implementations
- Responsible for ensuring the team are fully trained identifying the extra training needs for the development and growth in knowledge of the team
- Follow-up on the productivity and performance to achieve the established levels of quality, mainly during peak months
- To prepare Goals & Objectives for the team members and after accordance with the Director, communicate to the team members, follow-up and measure the progress
- Support and conduct activities for the implementation team members which can positively impact associate engagement and NPS score
- Act as escalation point for Implementation Project Managers, Consultants internally and externally to the client
- Analyze and provide statistical data of the team and prepare reports to the Director or other areas of interaction: Billing, Service, Tier 2 department.
- Coach the implementation team in their development and professional career, supporting development plans defined with Director and HR Manager.
- Management of the team regarding working scheduled, holidays, backups and other corporate policies
- Participate in strategic initiatives which increase productivity and efficiency of the implementation projects

**Experience/Skills**:

- 3 to 4 years’ experience in a similar position
- Minimum 3 years’ experience managing people
- Knowledge Labor Law, Social security and Taxes in Spain and /or Portugal (a plus)
- Knowledge of Payroll and HR systems
- Advanced knowledge in Excel
- Knowledge and experience in Project Managing
- Good verbal and written communication skills
- Ability to resolve customer inquiries and escalated issues within prescribed SLAs
- Ability to work in a changing environment
- Proven ability to build and manage high performance operational teams
- Ability to analyze and resolve problems through effective customer interface and communication
- Ability to prioritize workload, set and achieve goals
- Open minded
- Ability to work under pression
- Flexibility in order to quickly adapt with a continuously changing environment.

**Education**:

- College or University degree.
- Executive education will be a plus
- PMP certificate will be a plus

**Languages**:

- Spanish (fluent) and Portuguese (a plus)
- Perfect command of English

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran stat

  • Manager Implementation

    hace 2 semanas

    Barcelona, España ADP A tiempo completo

    **Celergo Streamline Organization** **Streamline Team Manager, Implementation** **Overview**: ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions. The CSL Organization is committed to providing World Class Service to all clients by hiring, developing...

  • Manager Implementation

    hace 1 semana

    Barcelona, Barcelona, España ADP A tiempo completo

    Celergo Streamline OrganizationStreamline Team Manager, ImplementationOverview:ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions.The CSL Organization is committed to providing World Class Service to all clients by hiring, developing and retaining...

  • Implementation Project Manager

    hace 3 semanas

    Barcelona, España TalentTECH A tiempo completo

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Delivery Manager/Delivery Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M in funding and support for their rapid growth. They are looking for...

  • Project Manager/implementation Project Manager

    hace 4 semanas

    Barcelona, España TalentTECH A tiempo completo

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Delivery Manager/Delivery Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M in funding and support for their rapid...

  • Implementation Project Manager, Saas

    hace 1 semana

    Barcelona, España TalentTECH A tiempo completo

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Delivery Manager/Delivery Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M in funding and support for their rapid...

  • Implementation Project Manager

    hace 3 semanas

    Barcelona, España Kantox A tiempo completo

    At Kantox, we are looking for an experienced Implementation Project Manager to join our Implementation team in Barcelona. This is an individual contributor position where your goal will be to effectively scope, plan and implement Kantox's Currency Management Automation software solutions with our corporate clients. You will take direct responsibility for...

  • Implementation Project Manager

    hace 2 semanas

    Barcelona, España ADP A tiempo completo

    **Job Title**:Implementation Project Manager **Department**:Implementation **Reports To**:Manager of Implementation **Position Summary**: ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by...

  • Implementation Project Manager

    hace 2 semanas

    Barcelona, España ADP A tiempo completo

    **Job Title**:Implementation Project Manager **Department**:Implementation **Reports To**:Manager of Implementation **Position Summary**: ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by...

  • Saas Project Manager/implementation Project Manager

    hace 4 semanas

    Barcelona, España TalentTECH A tiempo completo

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Delivery Manager/Delivery Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M in funding and support for their rapid...

  • Saas Project Manager/implementation Project Manager

    hace 3 semanas

    Barcelona, España TalentTECH A tiempo completo

    **Project Manager/Engagement Manager/Implementation Project Manager/ Implementation Consultant/Functional Consultant/Delivery Manager/Delivery Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor with $400M in funding and support for their rapid...

  • Implementation Project Manager

    hace 1 semana

    Barcelona, Barcelona, España Kantox A tiempo completo

    At Kantox, we are looking for an experienced Implementation Project Manager to join our Implementation team in Barcelona.This is an individual contributor position where your goal will be to effectively scope, plan and implement Kantox's Currency Management Automation software solutions with our corporate clients.You will take direct responsibility for...

  • HRis Implementation Consultant/implementation

    hace 2 semanas

    Barcelona, España TalentTECH A tiempo completo

    **Implementation Consultant/Implementation Project Manager/HRIS Consultant/Business Transformation Manager/Project Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HRIS Consultant** My client is a growing software implementation consulting company and they are partnering with a leading AI driven HR software vendor with $400M...

  • Implementation Project Manager

    hace 1 semana

    Barcelona, Barcelona, España ADP A tiempo completo

    Job Title:Implementation Project ManagerDepartment:ImplementationReports To:Manager of ImplementationPosition Summary:ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding...

  • Saas Implementation Manager, Hibrido

    hace 3 días

    Barcelona, España Hays A tiempo completo

    SaaS Implementation Manager en hibrido.Hays Technology colabora con una empresa Tech con HQ en USA que desarrolla implementa y mejora la cadena de suministro de sus clientes (B2B) gracias a su producto de Software as a Service.Buscamos un IT SaaS Senior Implementation Consultant para asumir un rol de IT Implementation Manager de SaaS.Requisitos - Grado en...

  • Project Manager

    hace 2 meses

    Barcelona, España cloudpay A tiempo completo

    Project Manager (Implementation Readiness) is in charge of managing the end-to-end Customer Migration process and those projects assigned to him related to both the Product-Engineering and Implementation Readiness. The role will be part of the Implementation Readiness vertical. It will require to work closely with other departments around the business to...

  • Global Implementation Program Manager

    hace 4 semanas

    Barcelona, España ADP A tiempo completo

    **Job Title**:Global Implementation Program Manager **Department**:Implementation **Reports To**:Senior Manager Implementation **Position Summary** ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity...

  • Global Implementation Program Manager

    hace 2 semanas

    Barcelona, España ADP A tiempo completo

    **Job Title**:Global Implementation Program Manager **Department**:Implementation **Reports To**:Senior Manager Implementation **Position Summary** ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity...

  • Senior Implementation Project Manager

    hace 3 semanas

    Barcelona, España ADP A tiempo completo

    **Job Title: Senior Implementation Project Manager** **Department: Implementation** **Reports To: Manager of Implementation** **Position Summary**: ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity...

  • Project Manager

    hace 2 días

    Barcelona, España Dexian A tiempo completo

    We seek a Payroll Implementation Project Manager contractor to join our client, a global leader in consumer services. Contracting/open for individual contractors - Duration: 12 months (with high potential to be extended) Remote work, but onsite presence is required in Madrid for in-person meetings and workshops. Description: We have an exciting opportunity...

  • Saas Implementation Manager

    hace 2 meses

    Barcelona, España Hays A tiempo completo

    Hays Technology colabora con una empresa Tech con HQ en USA que desarrolla, implementa y mejora la cadena de suministro de sus clientes (B2B) gracias a su producto de Software as a Service. Buscamos un IT SaaS Senior Implementation Consultant para asumir un rol de IT Implementation Manager de SaaS. **Requisitos**: - Grado en Ingeniería Informática o...