Technical Analyst Cease Desk, Service Delivery
hace 3 semanas
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
**Role title:
Technical Analyst, Cease Desk, Service Delivery
**Business Unit**:
Operations & Engineering, Service Delivery, Cease Desk
**Reports to:
Team Leader, Cease Desk.
**Location**:
Barcelona.
**Role purpose**
The Cease Desk Analyst Validates and processes the Cease Requests from the Customers **,**
**She/he would be responsible for meeting her/his objectives and KPI targets a**long with Customer Communication and Stakeholder Management.**
Contribute towards Innovation to optimize our processes.
Demonstrates initiative by taking on tasks/activities that benefits the customer, business or team.
**Key accountabilities**
- Process customer cease requests of the assigned countries.
- Process the Cease requests of Colt towards its suppliers (OLOs) for the assigned countries. Works closely with other delivery teams regarding On
- net and Offnet ceases.
- Ensure OLA, SLA and CPD targets are met on a daily basis.
- Interact with peer groups within Operations.
- Communicate and manage relationships with external and internal business customers.
- Process development and improvement.
- Demonstrate Colt values.
- Provide ideas / inputs related to system, process to improve overall delivery of service.
- Undertakes process gap analysis to find potential areas of improvement, enhancement and/or process re-engineering and implementing these improvements.
- Ensure the respective Cease Allocation / Pipeline is worked as per agreed SLA and no backlog situation is created.
- Ensure all assigned trainings are completed on time.
- Ensure there is no Revenue Leakage in form of OLO Leakage / Credit Note issued for the Processed / Validated orders.
**Key performance indicators (financial and non-financial)**
- Operation Excellence KPI (s).
**Relationships and key contacts
- CRM / SE, Account executives, Customer, Service Delivery India & EU, Order Management, Billing, Finance, Carrier Relation Managers.
**Role specific requirements**
**Skills & Experience
**Skills**:
- Advanced Level in European Language like German / French / Spanish etc is Mandatory for the role.
- Good knowledge of telecom products and services.
- Experience in Processing of Customer Requests.
- Customer Interaction / Co-ordination experience.
- Computer literate (Proficiency in Microsoft Office).
- Focussed on delivering with Quality.
- Excellent written and oral communication skills.
- Ability to work under pressure to multiple deadlines.
- Good team player.
- Good time management skills.
**Person specification
- Results orientation
- Collaborative team player.
**Qualifications
- Graduate in any stream.
- Fluent in English and EU Local Language German / French / Spanish etc.(written and spoken).
**Others**
- Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
- Identify risks related to process and information security and treat/ mitigate the same as appropriate
**Colt Values**
**We know people matter**
Whether it’s a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive, so everyone has the freedom to speak up, be heard and thrive.
**We always find a better way**
By staying one step ahead we empower our customers to succeed through the power of connectivity. We’re swift to adapt and take responsibility for the promises we make.
**We win together**
We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision, we understand it’s impact, and rally behind the decision to make it a success.
**We can change**
**the world**
We want to make the world a better place. Better connected, more sustainable, fairer for all.
We use what we have - passion, technology and connectivity
- to create good.
**Working Hours**: Will be required to work in EU shift timings (as per business requirement)
**Travel Requirements**: As per Business needs. Should possess a valid Passport.
**What we offer**:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
- Relaxed dress code
- Two days annually to spend on volunteering opportunities
- 39 hou
-
Service Desk Analyst, Barcelona
hace 2 meses
Barcelona, España The Adecco Group A tiempo completoService Desk Analyst Adecco Granollers precisa incorporar a un Service Desk Analyst para una importante empresa ubicada en Sant Celoni.La vacante es temporal para 3 meses de duración con posibilidad de formar parte del proceso de selección de la vacante.Responsabilidades Puede interactuar con servicios de red ingeniería de sistemas de software y / o...
-
Service Desk Analyst
hace 2 semanas
Barcelona, España Page Personnel España A tiempo completo**Position Purpose**: EMEA Deskside Support Analyst is the point of contact responsible for supporting all end users within Europe and working with other internal IT and back office teams as required to resolve incidents and requests. EMEA Deskside Support team liaise with peers in the IT teams of other regions providing direction, support and advice where...
-
Service Desk Analyst 24/7
hace 1 semana
Barcelona, España NTT Ltd A tiempo completoAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Service Desk Analyst 24/7
hace 1 semana
Barcelona, España NTT Ltd A tiempo completoAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full range...
-
Service Desk Analyst L2
hace 3 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 3 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 3 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full range...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & Technology The L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & Technology The L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst
hace 7 días
Barcelona, España Fitch Group A tiempo completoAt Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and...
-
Service Desk Analyst with French And/or Italian
hace 1 semana
Barcelona, España Page Personnel España A tiempo completoCollaborate with Management and take strong ownership on tasks & projects committed - Proactively identify gaps and propose continuous improvement - Optimize manual tasks wherever possible - Take initiative by proposing improvements, workarounds and solutions - Freely engage other IT teams and proactively deal with second level and stakeholders when needed -...
-
Service Desk Analyst L2
hace 5 días
Barcelona, España Studentuniverse A tiempo completoService Desk Analyst L2 - Barcelona, SpainJob no:524492TVACBrand:Product and TechnologyWork type:Fixed Term ContractLocation:BarcelonaCategories:Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests.They will support our colleagues with the full range of...
-
Service Desk Analyst L2
hace 3 semanas
Barcelona, España Studentuniverse A tiempo completoService Desk Analyst L2 - Barcelona, SpainJob no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 3 días
Barcelona, España Studentuniverse A tiempo completoService Desk Analyst L2 - Barcelona, SpainJob no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests.They will support our colleagues with the full range...
-
Aplicar En 3 Minutos Service Desk Analyst L2
hace 3 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests.They will support our colleagues with the full range...
-
Service Desk Escalation Specialist
hace 1 semana
Barcelona, España Transperfect A tiempo completoWe are seeking a detail-oriented and experienced Service Desk Escalation Specialist to join our team.In this role, you will be responsible for managing service desk escalations, working with solutions engineers across multiple regions, and providing updates to operations managers.You will be responsible for ensuring that all service desk escalations are...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completoService Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full range...
-
Service Desk Analyst L2
hace 4 semanas
Barcelona, España Studentuniverse A tiempo completoService Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full range...
