Monitoring Operator

hace 2 días

Boadilla del Monte, España Santander A tiempo completo

Monitoring Operator / Helpdesk - PagoNxt Trade

Boadilla del Monte, Spain

**WHAT YOU WILL BE DOING**

**PAGONXT is looking for a HELPDESK **, **based in our BOADILLA DEL MONTE office.**

This new company will help bring instant digital payments to everyone, everywhere, via a focus on three distinct business verticals:
**1) Merchant Solutions**: our goal is to build a global, open merchant payment platform and consolidate Santander as an acquiring world leader.

**2) Trade Solutions**: our vision is to deliver fast, efficient trade finance, supply chain and FX payments solutions for international SMEs that were once only accessible to larger corporations.

**3) Consumer Solutions**: our aim is to deliver simple, highly engaging payment solutions for individuals in order to become embedded in our customers’ everyday life.

It is an exciting time to join this newly launched company, with the backing of Santander. We'll value your commitment to our shared success and you’ll benefit from a dynamic, fast changing working environment with opportunities for career development and ongoing training and support.

**WHAT YOU WILL BE DOING**
- We need someone like you to help us in different fronts: _
- Actively monitor the Payments Hub environment, using the tools provided.
- Support deployment activity in order to ensure deployments are carried out with no harm done to the production environment.
- Carry out periodic systems checks, noting results in the required way.
- Support Incident activity in order to help the team ensure correct resolution.
- Run daily maintenance checks, carrying out required system housekeeping.
- Be the first point of contact for customers reporting incidents
- Suggesting improvements to processes, routines and run books to improve efficiency
- Be prepared to work rotating shifts in a 24/7 Production environment.

EXPERIENCE
- 2+ years of experience
- Experience with monitoring and ticketing tools
- Experience of working in IT Operations / SRE
- High level of English and Spanish

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