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Service Technician North Spain 1
hace 1 mes
**With people in mind**
Arjo is a globally minded company with a Swedish heritage, where a thriving international environment is driven by Swedish leadership culture. As a company that puts people at the heart of everything we do, Arjo employees are our partners in our mission to improve lives.
Explore challenging and rewarding careers in a wide range of specialties across our global network.
**Position**: Service Technician Cataluña & Levante
**Location**:Cataluña & Levante
**Job type**:Full Time
**Key Responsibilities**:
- Provide efficient and effective preventative maintenance and repair services and scheduling at healthcare facilities in accordance with established procedures and techniques, using proper tools, test equipment and replacement parts.
- Provide efficient and effective communications and documentation to customers and company employees in accordance with established procedures, protocols and/or special requests.
- Effectively promote and sell Arjo service products.
- React accordingly to achieve defined performance goals and administrative tasks as defined by established performance expectations, procedures, policies and/or special requests.
- Provide services to customers in accordance with the terms, conditions and responsibilities stated in Arjo’s published warranty, preventive maintenance and/or operational policies.
- Establish and maintain positive and cooperative working relationships with customers and all Arjo personnel. Assist sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
- Supervise equipment installation and/or perform uncrate and assembly services upon request and instruct customer’s personnel in the operation and proper use of the equipment.
- Comply with all health and safety codes and procedures as mandated by Arjo policies, customer requirements and regulatory agencies.
- Accurately prepare and submit on schedule all required/requested reports, paperwork and/or feedback.
- Maintain expenses and required inventory within guidelines and limits according to established procedures, policies and/or special requests.
- Maintain a clean and organized company vehicle according to established procedures, policies and/or special requests.
- Perform other related duties as assigned.
- Position requires frequent domestic travel (and sometimes international)
**Knowledge & Skills**:_ _
- A minimum of three (3) years of Field Service experience in performing electromechanical repair and maintenance while working out of a service vehicle (Medial environment).
- A minimum of three (3) years of face to face customer service experience dealing with technical and/or service related issues.
- A minimum of three (3) years of successful sales experience in direct face to face sales and/or promotion of service products
Education:
- Undergraduate degree in a technical discipline or equivalent experience.
The Field Service Technician will be responsible for performing field service activities at healthcare facilities throughout an assigned geographic territory including the promotion and completion of on-site preventive maintenance and repair services, maintaining a high level of customer satisfaction, controlling inventory, managing data and documentation while achieving all measureable performance targets.
The individual will have a history of independently servicing electro-mechanical equipment in a large geographic territory and should not be deterred by a fast-paced, demanding environment. The position requires a high level of multi-functional expertise and excellent time management skills.
**Working with us**:
- Competitive Salary plus annual bonus.
- Meals compensation
- Private medical Insurance
- Full time
- 40 hours p.w
**Where you make a difference**
To us it matters not only what we do, but also how we do it. There are four components of our culture:
**Diversity & Inclusion****:
- **we view diversity as a driver of innovation & a catalyst for our global growth
**Winning as a team****:
- **where members of our team are empowered to make decisions at the right level
**Leadership style****:
- **being visible, connecting with others and leading by example
**Our core values****:
- **Passion, Collaboration, Openness, Ownership & Excellence
Everything we do, we do with people in mind. We organize events for employees and their families, celebrate World Health Day, take part in charity events, participate in Arjo Volunteer Program and we play together in sports competitions. We are Arjo.
