Onboarding Manager- Money Transfer

hace 2 semanas

Madrid, España SmallWorld FS A tiempo completo

**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.**

**Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.**

**SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.**

**Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?**

**Then join us Let's make this big world into SmallWorld.**

Small World FS is hiring an **Agent Onboarding Manager
- Medical Leave**

**Role**:
Supervise the process of Integrating a new agent into the Small World service by filling out the required paperwork.

**Responsibilities**:

- Analyze and approve the documentation of the new agents.
- Presentation elimination and modification of agent from Spain, Canada and Europe.
- File control; send, control, and perform the requirements to the central file (Agents/ Audit Folders).
- Implement improvements in the procedure for new agencies.
- Database management at user level.
- Verify and approve users and change the address or documents of agents and correspondents.
- Respond to the internal requirements of other departments.
- Producing monthly reports
- Be part of the monthly committees at group level
- Be the point of contact with Banco de España for on boarding purposes
- Use of different systems

**Knowledge**:

- Conversational and written English
- Intermediate level office parcel handling (Word, Excel, power point, pdf)
- Experience in managing situations and conflicts.
- Know how to encourage the participation of your group.

**Skills**:

- Ease of speech.
- Adaptability.
- Resilience.
- Self-motivation
- Self-control.
- Empathy.
- Excellent attitude.
- Teamwork.

**Aptitudes**:

- Patience.
- Availability and attitude.
- Responsability.
- Work ethically.
- Self-confidence.
- Initiative.
- Organization.

**Experience**:

- 1 year (desirable).

**Availability**:

- Flexibility.
- Work from office.
- Open minded.

**Others**:

- Bachelor´s degree.
- Psychometric test.
- Computer use.

INDHP

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