Bpo (Bussines Process Owner)
hace 2 semanas
En Grupo MASMOVIL estamos comprometidos con la sociedad. Las personas son la clave de nuestro éxito y creemos firmemente en la riqueza que ofrece la diversidad cultural, funcional, de edad o de género. Por ello, valoramos a los profesionales por su valía y ganas de aportar, promoviendo la igualdad de oportunidades para todos. Te estamos esperando. Queremos crecer contigo y juntos generar impacto social positivo.
Buscamos un nuevo/a compañero/a para el equipo de Customer Excellence incorporándose como **Business Process Owner (BPO)** encargado/a de aplicar y evolucionar el procedimiento de oferta comercial, para cualquiera de las marcas del grupo y en cualquiera de los stacks de la compañía.
**Principales responsabilidades**:
- Recopilación y validación de requisitos por parte de las diferentes áreas peticionarias.
- Análisis de los requisitos de cada una de las peticiones priorizadas.
- Coordinación de todas las fases de cada proyecto: Análisis, Implementación, Pruebas QA, Preparación PAP, Ejecución PAP, Detección de posibles incidencias.
- Coordinación de las diferentes áreas impactadas en cada petición.
- Levantamiento de funcionalidades existentes.
- Generación de informes y de documentación.
- Gestión de equipos externos.
- **Formación Reglada**: Informática, Telecomunicaciones, Físicas, Matemáticas
- **Experiência mínima requerida**:5 años en el sector de las telecomunicaciones.
- **Idioma**: Inglés B2
- **Otros conocimientos**: Conocimientos de CRM y facturación.
- **Se valorará experiência en**:
- Toma de requisitos y levantamiento de funcionalidades.
- Participación en equipos de desarrollo y/o mantenimiento.
- Gestión de proveedores externos.
- Relación con áreas usuarias.
- Gestión de incidencias y problemas.
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