Payment Analyst
hace 2 días
**Our Mission**
We open ways for a better everyday life by providing our customers fast, reliable, and affordable money transfers to their loved ones and providing our employees with a diverse environment with growth opportunities.
**We Offer**
Competitive pay, great work ambient in an international company.
**Our Culture**
Although diverse and multicultural, the Ria DNA is very specific. To work with us, an employee needs to possess a level of empathy and commitment that may not be required in most businesses and industries. Always humble. Always open. Always driven. Always transparent. This is the Ria way.
**Join Us**
Does this sound like you? Do we sound like the company you've been looking for? We hope you can join our mission to bring better opportunities to the migrant population around the world.
- Responsibilities
Join our Team and make a difference in supporting our Global Payments network for our Partners. We're looking for a self-motivated and innovative Payments Analyst, to play a key role in analyzing the Global Payments and detecting anomalies & error paths that needs to be fixed to ensure a smooth transaction processing to our partners & customers and guarantee the paying partners are meeting the agreed SLA´s. You'll have the unique opportunity of working with our global partners in different countries. Utilizes various tools and maintain an accurate and complete record of all inquiries and problems handled.
Key responsibilities include:
Monitors inbound global payments transactions to ensure they are paid according to the SLA agreed with the partner.
Analyze the cancelled and unpaid transactions to detect any error paths that needs to be escalated and fixed to avoid this situation in the future
Resolve or escalate to additional functional teams
Familiar with APIs concepts, systems processes, networking concepts.
Familiar with Bank Deposit concepts
Capacity to handle and fully understand a wide range of business rules concepts
Capacity to coordinate calls, in English, with third party partners to troubleshoot service issues when needed.
Capacity to do investigations around payments process
Design and execute reports so a strong data manipulation skillset is recommended
Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better.
**Qualifications**:
Embraces our values; always humble, always open, always driven, and always transparent.
Here are the key qualifications: you’ll need to have 1-2 years of experience coordinating projects and conducting API integrations, be comfortable managing a process from A-Z and meet project deadlines. You'll need to have excellent communication skills in English. Other language would be a plus.
The key characteristics you'll possess are a positive attitude, problem solving abilities, being proactive, and able to work independently.
Being knowledgeable about Web Service, REST API, XML, JSON, SOAP, and having a certification or college courses in a related field is highly preferred.
Good level of Microsoft Office packages. Advanced Excel
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