QA & Customer Support

hace 4 meses


Barcelona, España Ikigai Talent Goup A tiempo completo

Spain, Barcelona

Start-up

Up to 30k

QA | Manual

QA & Customer Support role for a Mobile Apps Startup based in Barcelona.

Kon’nichiwa

We’re currently managing a **QA & Customer Support** role for a Mobile Apps Startup based in Barcelona.

This is a hybrid role that combines testing 2 of the main Apps, identifying our user’s problems or internal bugs, and **communicating with our users** to make sure issues/bugs are solved, and we bring the best Customer Support service.

**Responsibilities**:

- **Identify & solve technical issues** within our Apps
- Test Apps elements and communicate with our developers team and users
- **Read all the tickets **that we receive (complains, suggestions and questions) from our users
- Manage ticketing through Notion
- **Answer the reviews** we receive in Apple Store and Google Play
- **Test all App functionalities **when we release a new App Update to identify new bugs
- Calling users to solve their tickets faster will be a plus
- You will be responsible for 2 Mobile Apps for iOS and Android

**Requirements**:

- **+1 year of experience in a QA,** Customer Support or similar Technical role
- **Bachelor’s degree in Computer Science**, Engineering, or similar
- Passion for identifying bugs and solving user’s problems
- Excellent communication skills
- Advanced english level (C1)
- Willingness to answer tickets: we usually recieve 80 tickets every week in average
- Extroverted interpersonal skills

**Benefits**:

- Salary range**:Up to 25k**:

- **Flexible working hours** and **Hybrid** work options
- Cutting edge **technological equipment**:

- Professional development opportunities
- Dynamic and innovative work environment
- The opportunity to make a significant impact in a fast-growing startup

We will contact you very soon

Truthfully, your **People Partner.**

I WANT TO SIGN UP


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