Operations Supervisor

hace 4 meses

Barcelona, España Europe Express A tiempo completo

**About Us**:
Travel Services Europe is the European office for the America-based tour operator, EEFC, Inc. The parent office was established in 1990 and Travel Services Europe handles the land operations for both groups and individuals while they are traveling in Europe.

Established in 1990 Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private groups and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. With the most extensive products and services throughout Europe’s 22 most visited countries, we provide detailed, multi-destination travel experiences from beginning to end.

**The Opportunity**:
The Operations Supervisor is responsible for leading all aspects of the day-to-day of the department, coordinating tasks for the team, and ensuring they are done accurately and on time. The supervisor is also in charge of approving vacation time ensuring plans are in place to cover the workload of absent employees, and leading weekly record keeping of time worked.

The Operations department is responsible for processing reservations after conversion, and confirming services while working closely with hotels, sightseeing suppliers, and transfer companies and issuing travel documents. The department is also responsible for assisting passengers with any travel issues while they are in Europe.

**What You Will Be Doing**:

- Oversee workflow to assist employees in knowing their job responsibilities and delegated duties
- Assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved
- Train new team members and ensure existing team members are kept informed of changes and new information
- Keep track of employee's schedules, vacation
- Coach employees by giving them constructive feedback, being their primary point of contact
- Gathering and submitting performance reports and reporting to superiors, keeping them informed about staff growth
- Proactively provides feedback to management and works with management to develop solutions to improve processes
- Evaluate and motivate employee performance to achieve short and long-term objectives
- Ensure the team efficiently and accurately processes service confirmations in the system (Softrip) while following all company policies and procedures, maintaining quality standards through regular checks
- Address inquiries and complaints from customers while they travel
- Communicate effectively with suppliers from all over Europe, ranging from hotels, DMC, transportation companies, tourist attractions, and any other services
- Ensure Europe Express’s safety management system is followed
- Support the Reservations Team to ensure seamless delivery of FIT services
- Participate in the emergency duty rotation, which includes being on-call during local festivities and/or night shift 2-3 times per year

**What We Are Looking For**:

- Experience in operations or after-sales within the travel industry
- Experience in supervising teams
- Fluent in written and spoken English (additional language skills such as Italian, French, Spanish, and German are an advantage)
- Self-motivated, demonstrating the ability to work independently and as a teammate
- Ability to solve conflicts and mediation
- Ability to work effectively in diverse environments, showing adaptability and flexibility
- Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective
- Ability to communicate effectively and productively with multiple nationalities
- Well-organized and driven to excel in a fast-paced environment
- Ability to demonstrate a consistently high level of attention to detail and accuracy
- Proficient in MS Office, including MS Excel, MS Word, Outlook
- Knowledge of Amadeus or other GDS is a plus.

**Working conditions**:

- This is a full-time position requiring 40 hours per week.
- The working schedule is Monday - Friday, between the hours of 8 am - 5 pm/ 9 am and 6 pm or 10 am - 7 pm
- Saturday and Sunday: 1 weekend approx. every 4 weekends rotation This position requires participation in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2-3 times per year
- Our work environment is a hybrid model, with a minimum of one day per week in the office in Barcelona.

**What we offer**:

- A competitive salary that recognizes your expertise and contributions.
- Various employee discounts and offers to enhance your travel experiences.
- Career progression opportunities to support your professional growth and development.

**Our Commitment to Equity, Diversity & Inclusion**:
At Europe Express, we value and celebrate diversity in our workforce. We believe that an inclusive and equitable environment leads to greater happiness and better performance. Committed to fostering a w

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