Sr. Team Lead Training Deployment Madrid, Spain

hace 3 semanas

Madrid, España Philip Morris International A tiempo completo

One clear purpose - to deliver a smoke-free future.

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model - and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

We’re looking for customer-centric people with strong B2C experience to play a part in this major marketing transformation. If you have omni-channel skills in e-commerce, marketing, channel strategy, customer experience or digital strategy, it’s a career-changing opportunity to shape a new global function and help create a smoke-free future.

Purpose of the job

The Sr. Team Lead of Training Deployment & will build and accelerate the capability and motivation of Commercial Teams, to conduct high standard consumer & customer engagements across all touchpoints & platforms and drive consumer centricity.

Main accountabilities
- Deploy the training plan/initiatives across target audiences.
- Design and deploy a quality monitoring process to ensure continuous improvement and feedback loop process.
- Support deployment of global programs (DCE, NPS)
- Drive engagement across all touchpoints & internal platforms in learning, knowledge & skills development
- Oversee the efficient and effective delivery of capability building programs across target audiences.
- Track & measure impact of training programs and monitor development of employees
- Conduct trains the Trainer / Trainer certification sessions

What we are looking for

At least 5 years professional experience, which should include:
1. Previous proven experience on team management, with executives directly reporting. This requirement is a MUST

2. Field experience in FMCG environment. This requirement is a MUST

3. Successful management, planning and organization of projects

4. Ideally experience in organizational development and change management

5. Training delivery experience or comparable competence a very strong plus
- Organisational, excellent communication, presentation and negotiation skills.
- Commercial background, digital learning solutions.
- Project management skills.
- Specific know-how for the development of training programmes.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.

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