Monitoring Operator

Monitoring Operator / Helpdesk - PagoNxt

Country: Spain

**WHAT YOU WILL BE DOING**

**PagoNxt is looking for a HELPDESK **,
**based in our BOADILLA DEL MONTE office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
**PagoNxt **is a new company wholly owned by Santander that incorporates our most disruptive payments & trade businesses into a single, autonomous company, creating one of the largest private fintech companies in the world. This new company will deliver payment & trade solutions for merchants and consumers with compelling technology to become a leading global payments provider in the medium term.

In order to achieve these goal, PagoNxt is organized in three different business:

- Merchant Solutions, for merchants and acquirers.
- Trade Solutions, for corporates and SMEs.
- Consumer Solutions, digital products and services for individuals.

This role will be part of our PagoNxt Trade Solutions team and will be responsible for delivering fast, efficient trade finance, supplying chain and FX payments solutions for international SMEs that were once only accessible to larger corporations.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help m ore people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**WHAT YOU WILL BE DOING**
- We need someone like you to help us in different fronts: _
- Actively monitor the Payments Hub environment, using the tools provided.
- Support deployment activity in order to ensure deployments are carried out with no harm done to the production environment.
- Carry out periodic systems checks, noting results in the required way.
- Support Incident activity in order to help the team ensure correct resolution.
- Run daily maintenance checks, carrying out required system housekeeping.
- Be the first point of contact for customers reporting incidents
- Suggesting improvements to processes, routines and run books to improve efficiency
- Be prepared to work rotating shifts in a 24/7 Production environment.

EXPERIENCE
- 2+ years of experience
- Experience with monitoring and ticketing tools
- Experience of working in IT Operations / SRE
- High level of English and Spanish