IT Helpdesk Technician
hace 5 meses
Provides general IT assistance and training to employees with the use of software and hardware.
- Troubleshoots and resolves end-user hardware, operating systems and software-related problems.
- Troubleshoots and resolves network and server access problems for end-users.
- Troubleshoots and resolves issues with voice and data communications (WAN, VLAN, firewall, VPN, PBX, voice mail system, ).
- Forwards technical support issues that can not be addressed by the Help Desk to the appropriate technician.
**EDUCATION AND EXPERIENCE**:
- Associate Degree or Technical Degree in Information Technology minimum is required.
- Preferred experience of 1 years working with computer technology in a business environment.
- High level in speaking, writing and comprehension in English.
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