International Senior Program Manager

hace 5 meses

España SD Worx A tiempo completo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

We are recruiting an International Senior Program Manager to join our team in either Spain, UK or Poland.

**What do we have to offer?**

A challenging job in which you will lead programs of mid to large size/complexity and lead a smooth transition from Sales to Operations ensuring service levels are achieved and ensuring Operations are able to deliver their target operating model. But also:

- An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
- A dynamic environment: flexible working hours and working from home - everything is negotiable
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

**What do you have to offer?**

All round passion in managing large international complex programs and a strong drive to achieve the best outcomes for SD Worx and our customers. But also:

- Proven evidence of experience operating at a senior level within a consultancy or implementation environment
- Experience of leading and managing complex customer implementations with accountability for ensuring they are delivered to contractual requirements
- Analytical and strategic thinking with ability to influence at senior management level through highly effective communication and relationship skills
- Fluent in english and experience managing internal and external relationship on a global scale

**Which task can you expect?**
- Troubleshoot customer issues utilising the appropriate people or resources required for a prompt resolution.
- Build customer relationships to ensure maximisation of future revenues and business profit.
- Understand and anticipate the customer needs and environment and support the recommendation of ‘value added’ solutions to the customer.
- Manage external strategic third-party partner and supplier relationships.
- Support the management of internal inter departmental relationships and executive management stakeholders.
- Work proactively as a team member across the department, offer coaching and support to junior members of the practice as necessary
- Impart technical knowledge to contribute to product development.
- Maintain budgetary responsibility for all implementations or cost centres under their control.
- Champion and make recommendations for the SD Worx Implementation Framework and supporting methodologies so they evolve in line with corporate strategy and new service propositions.
- Act as Implementation role model and promote the corporate strategy, SD Worx Values and ensuring a highly motivated team environment is created so that clients receive excellent service.

From many places, we work as one, moving from better to best together.

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