.NET L3 Support Engineer

hace 7 meses


Barcelona, España Thunes A tiempo completo

About Thunes

Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.

We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.

We are proud to power payments for the world's fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.

Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to - and get paid in - every corner of the world. Instantly.

Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, San Francisco, Miami, Dubai, Nairobi, Manila and Hong Kong.

Context of the role

Based in Barcelona and reporting to the Head of Platform in Thunes Collections, this role will help to reinforce the Core Team of Thunes Collections. The objective is to be able to help operational teams respond to customer product requests, carry out investigations, fix bugs, carry out catch-up actions/scripts and also work on tool developments to improve the entire support work.

You will join the Core department, currently composed of 10 full stack developers. These developers are divided into 3 different teams with a defined scope for each. We are building a new team dedicated to level 3 support.

Your role is to work in this new team to resolve support issues but also to build with them documentation, process, raise ideas of new tools, etcIn this job, development skills are important, but you also need to be keen to respond to functional challenges and technical investigations.

The position provides an exciting opportunity to work on an international stage, alongside household names, and join a rapidly growing FinTech company making a real impact on the lives of people in developed and emerging markets alike.

**Key Responsibilities**
- Be responsible for the support of the Core team and lead the technical team in charge of these actions
- Investigate the various requests made by other teams from a functional and technical point of view
- Monitoring core functionalities assigned to this level and working to simplify monitoring by teams at the previous level.
- Implement documentation/processes to optimize support tasks with the various levels of support.
- Creation of tools to facilitate catching up in the event of problems.
- Helping certain business processes evolve to avoid support issues.
- Contribute to the continuous evolution and quality of developments.
- Monitor developments during deliveries to the various environments.
- Work with the team on code reviewing to ensure its quality and security.
- Helping to ensure that developments have good performances, particularly in terms of interactions with the database.
- Always keep a solution mindset and proactively look for improvements that you can bring to the organization.
- Work with an agile and expanding team.

**Skills/Qualifications**
- Experience in software development with.NET Core, C#
- Would be a plus : Razor / Azure knowledge / AWS & Amazon tools knowledge, TypeScript
- Development environment: Visual Studio 2019/2022, Git, Azure DevOps, JIRA
- Pragmatic mindset between quality & releases
- English mandatory.
- Excellent communication skills.

**Benefits**
- Great compensation package, including performance & company bonus
- Private Health insurance for you and your family
- Work life balance (flexibility and hybrid working policy)
- Great offices with terrace in Paseo de Gracia with Diagonal
- Learning & Development budget
- Our team is global, you will work with 40+ different nationalities spread across 5 continents
- 25 days of holidays + 2 Thunes Out Days + 2 Community days


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