Eu Space Missions User Coordinator

hace 4 días

Madrid, España SSC – Swedish Space Corporation A tiempo completo

**Madrid**:
**Overview**

Start date: October 2024
Location: Madrid (GSMC, GSC) or Paris (GSMC)
Working hours: full time, 40h/week
Requirement: EU citizenship
Submission deadline: 5th April 2024
We are excited to announce multiple openings to support new services for the existing and future EU Space Programmes (Galileo, EGNOS, SSA, Copernicus, GOVSATCOM, IRIS2). We are seeking dynamic and experienced individuals who are passionate about working at the forefront of the space sector in the field of coordination and management of the operational users.
**Security**

**Your tasks and responsibilities**
- Contribute to security operation activities:

- Support in the training and certification of operational users for Galileo and other Space Programmes
- Coordinate operational users to Programme activities such as Service validation of new service milestones and service evolutions
- Contribute to the organisation and execution of consultation sessions and workshops with Operational users
- Support EUSPA in Public Regulated Service (PRS) related activities
- Operate helpdesk and develop operator interfaces:

- Support the SST (Space Surveillance and Tracking) and GSC (GNSS Service Centre) helpdesk operations.
- Develop of helpdesk tools e.g. ticketing system and performance reporting tools
- Support the Taskforce in charge of communication and coordination of responses in critical operations
- Develop Service Provision interfaces (e.g. SST Portal, EU-GNSS Portal).

**Your profile**
- A university degree in Engineering (Aerospace, Mechanical, Electrical, Civil), Computer Science, or a related technical field
- Experience in coordinating and operating helpdesk services, in particular in EU Space Programmes
- Knowledge in helpdesk tools development
- Teamwork and analytical skills
- Willingness to travel several days per month
- Excellent verbal and written communication skills in English; other languages would be preferred

**About us**
- LSE Space is your partner is space Our company was established in 1990 and is a subsidiary of the Swedish Space Corporation (SSC) in the section of Engineering Services. We employ more than 170 engineers and scientists from all over the world who provide a wide range of space engineering services to the international space market. Our core areas of expertise include Spacecraft and Ground Operations in the fields of Earth observation missions, interplanetary probes, manned space, navigation constellations and commercial telecommunications missions. We also develop software for the space industry. LSE Space is ISO-9001-certified and thus stands for high quality and structured processes. As we are a highly international company the company language is English.
- Finding solutions for everyone and keeping a high quality at the same time is very important to us. We have a strong commitment to our CORE values**:C**ustomer orientation, **O**ne company, **R**esponsibility, **E**xcellence. In particular this means we always put our customers’ needs at the forefront of everything we do. We aspire to a high level of customer satisfaction. Our policy, as a fair and loyal partner, is to focus on our customers’ goals and generate innovative solutions tailored to the project. The overview of significant case histories and the large number of missions our staff has supported demonstrate the depth of knowledge and dependability that our customers expect from us.
- Collaboration is the key to our success - one for all and all for one. We make it happen - for our customers AND our employees. Only with a high employee well-being our success is possible. We are reliable and result-oriented all the way and we always strive to deliver better than expected. Our quality policy is implemented in every single work process, both external and internal. This approach is essential for the benefits of both our clients and teams. As a result, we are able to preserve a spirit of trust and fairness between customers, partners and employees. Good and respectful human relationships are a cornerstone and quality of our identity.

**Our Benefits**
- International and innovative environment
- Fascinating missions and projects
- Permanent employment contract
- Open door policy
- ISO 9001-certified workplace
- Career opportunities
- Competitive salary
- Bonus scheme
- Deferred compensation scheme
- Relocation support
- 30 days paid vacation
- Company doctor
- Gym program
- Bike lease program
- Educational training program
- Company events

**Contact**

HR and Recruiting Team
Tel.: +49(0) 8105 777 404 42
Visit our website and follow us on LinkedIn

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